Client Success Specialist

About the Position

As a Client Success Specialist on McKinsey's Wave team, you will work across the full client journey-from early client development conversations through onboarding, adoption, and long-term partnership-ensuring clients get the most value from Wave, McKinsey’s leading Gen-AI powered asset, at every stage.

You will be based in Chicago and work with colleagues across the Americas region, enabling large-scale transformation and change programs through Wave, in combination with other tech-enabled assets.

Responsibilities

• Partner with client service teams and cross-functional colleagues to identify and pursue new opportunities, demonstrating Wave's impact to prospective and existing clients
• Optimize onboarding, training, communications, and adoption strategies, adapting as client needs evolve
• Build and sustain meaningful relationships with a portfolio of clients and internal teams, surfacing new use cases and growth opportunities along the way
• Lead engaging client activities-workshops, business reviews, product demonstrations, and strategic outreach-articulating Wave's capabilities in the context of what matters most to each client
• Act as a client advocate, surfacing client needs and helping resolve issues quickly within the team and across the broader firm
• Deliver thought leadership by staying ahead of client needs, industry trends, and the competitor landscape, and by feeding insight back into product, marketing, and operational improvements
• Drive contract renewals and expansion opportunities, serving as a trusted point of contact across the relationship

Requirements

• 5+ years of client development, account management, client relationship management, or pre-sales experience in a consultative product or services environment; prior consulting experience desirable but not required
• Experience with SaaS, CRM, and/or digital products is required; experience in project, program, or change management is desirable
• Genuine enthusiasm for AI and GenAI, with the ability-or a strong interest in developing the ability-to translate AI-enabled product capabilities into clear business value for senior stakeholders
• Proven relationship management skills; able to manage key stakeholders, both internally and with clients
• Strong entrepreneurial drive and sense of ownership, with a keen interest in proactively building McKinsey's Wave solution and pipeline
• Clear oral and written communication skills to present complex value propositions to senior client executives
• Commitment to delivering exceptional results
• Willingness to travel 20–30% of the time, as needed

We Offer

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

About the Company

Wave is part of the McKinsey Transformation Practice. You'll partner directly with C-suite executives and leadership teams to help shape strategy and build our holistic approach to client experience. You'll engage with a wide array of clients across industries, with access to McKinsey's world-class training programs and experts to develop deep transformation expertise, AI fluency, and best-in-class business acumen.