Client Support Agent
Primary stack
Nice to have's
Job description
About the Position
Client Support Agent
Lisbon, Lisbon, Portugal
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
Responsibilities
- Monitor, follow up on, and resolve support tickets in a timely manner
- Communicate clearly and professionally with support requesters throughout the process
- Handle and resolve tickets that do not require development or complex technical intervention
- Develop, maintain, and document comprehensive knowledge of products
- Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it)
- Basic technical knowledge is a plus
Requirements
- Client Support Agent Experience
- Documentation skills (clear, user-friendly documentation)
- Analytical mind
- Team player
- Agile mindset
- Understanding of content management platforms
- Communication skills (English mandatory)
We Offer
- Opportunity to work with a leading European digital services company
- Be part of a team that drives digital transformation
- Professional growth and development opportunities
About the Company
Inetum is a European leader in digital services. With a team of 28,000 consultants and specialists, Inetum strives every day to make a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
© Inetum. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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