Client Support Associate

About the Position

We are looking for a motivated Client Support Associate to join our international team in a long-term collaboration. This entry-level role is ideal for individuals who are passionate about helping others, eager to learn, and interested in building a career in the FinTech space.

Responsibilities

• Handle daily inquiries from international clients via email or chat
• Monitor platform performance and escalate issues to the technical team
• Track, prioritize, and document client requests in the CRM system
• Collaborate with internal teams to resolve incidents quickly and effectively
• Participate in platform testing and provide feedback to the product team
• Proactively identify training opportunities for clients and promote best practices

Requirements

• 2 years of experience in a client-facing or support role
• Strong communication and interpersonal skills
• Fluent English (B2 level or higher) for daily interaction with global teams
• Familiarity with common troubleshooting techniques
• Basic knowledge of Excel and data analysis
• Strong attention to detail and ability to multitask
• SQL – nice to have
• Willingness to work flexible shifts, including night shifts
• Located in Cluj-Napoca (remote work from Cluj only)

We Offer

• Relocation package
• Job rotation
• Learning through Arnia Academy
• Attractive projects
• Flexible working hours
• Performance bonuses
• Medical benefits
• Trainings
• Competitive compensation package
• Referral program
• International work experience

Apply

Interested candidates can apply through our general application process by sending their resume.

Other Job Openings

• Senior Full Stack Developer
• Data Engineer
• System Analyst – E‑Commerce

For more details, please visit our job openings page.