Client Support Engineer

About the Position

Kaluza is seeking a Client Support Engineer to join our team in Melbourne, Australia. This role combines deep technical support with hands-on engineering to enhance our support function.

Responsibilities

• Support & Incident Management

  • Act as the go-to expert for early support on the Retail Energy platform.
  • Be proactive in containing and mitigating incidents.
  • Identify underlying technical issues through root cause analysis.
  • Champion the incident management process with timely analysis and actionable fix recommendations.
  • Work closely with Product and Engineering teams to resolve complex problems and implement scalable solutions.

• Data & Reporting Engineering

  • Build and maintain SQL-based reporting models.
  • Ensure reporting outputs stay accurate and current.
  • Deep dive into Databricks, APIs, and dashboards to uncover trends and support root cause analysis.

• Automation & Integration Engineering

  • Automate manual workflows in Python or TypeScript.
  • Build in audit trails for every automated action.
  • Identify where automation and AI can eliminate manual work.

• Infrastructure & Platform Engineering

  • Deploy and maintain scheduled and event-driven infrastructure.
  • Define infrastructure as code (Terraform).
  • Configure monitoring and alerting.

• Continuous Improvement

  • Leverage data-driven insights to improve operational performance.
  • Feed learnings back to the wider engineering community.
  • Join the 24/7 on-call rotation to help maintain platform stability.

Requirements

• Core Skills

  • SQL
  • Python
  • TypeScript
  • Databricks
  • Terraform
  • AWS
  • Kubernetes

• Secondary Skills

  • DBT
  • Dataform
  • BigQuery
  • Lambda
  • Step Functions
  • CRON
  • Microservices architecture

About You

• Strong problem-solving skills
• Experience building and maintaining SQL data models
• Experience architecting and maintaining TypeScript applications
• Solid Python skills with experience calling and integrating REST APIs
• Exposure to infrastructure-as-code (Terraform) and cloud infrastructure (AWS)
• Experience or willingness to use AI tooling to increase automation
• Knowledge of the energy industry
• Technically aware with an understanding of modern and emerging technologies
• High attention to detail
• Strong communication and influencing skills
• A collaborative mindset

We Offer

• Competitive salary: $100,000 - $120,000 + Superannuation
• Progressive leave policies
• Annual discretionary bonus
• Dedicated personal learning and home office budgets
• Flexible working - 3 days in our CBD Melbourne (WeWork) office
• 26 days holiday
• Novated Leasing
• Purchase Leave

About the Company

Kaluza reimagines energy to bring net-zero within everyone's reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable, and accessible for all. We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 3 days a week to foster connection and accelerate progress.

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together

Ready to Transform Your Product Offerings?

Contact us today to learn more about working at Kaluza.