Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Client Support Specialist
- Location: Manila, Philippines
- Remote: Yes
- Salary: $850 - $1,280 per month
Responsibilities
As a Client Support Specialist at Yellowstone Local, you’ll serve as the go-to person for client communication and support. Your daily responsibilities include:
- Managing inbound client communication via email with empathy and urgency
- Collaborating with the Hiring Team in managing the job ads based on the clients’ needs and preferences
- Prioritizing support activities to meet client needs and internal deadlines
- Using HubSpot CRM to track all interactions, updates, and client histories
- Manually sourcing candidates through our database
- Manually parsing candidate information when automated syncing fails
- Following and refining internal processes to streamline support delivery
- Curating social media posts for our page and for our client’s job ads
Requirements
- 3+ years of account management or client support experience, preferably in a SaaS environment
- Proficiency in HubSpot CRM or a comparable platform
- Strong time management and prioritization skills
- Excellent written and verbal communication skills
- Empathy-driven, client-first mindset
- Proactive and consultative problem-solving ability
- Familiarity with marketing and recruiting concepts is a plus
- Comfortable working independently in a remote environment
- Proven track record of identifying growth opportunities and resolving client challenges
- Must thrive in a fast-paced, evolving environment and enjoy working as part of a team
We Offer
- Competitive Pay: Based on experience and performance
- Work Schedule: Full-time, Monday to Friday, within the hours of 8:00 AM to 6:00 PM CST
- Remote Opportunity: 100% work-from-home position
- Paid Time Off & Holidays: Generous PTO policy and paid holidays
- Career Development: Clear, performance-based pathways to grow your career
- Team Culture: Be part of a fast-moving, collaborative, and supportive environment with purpose-driven people
About the Company
Yellowstone Local, an industry leader in recruitment, marketing, and SaaS solutions for the skilled trades, is looking for a proactive problem solver with a knack for communication and a passion for helping clients succeed. If you're ready to join a mission-driven team that’s changing the game in skilled trades recruitment, this is your chance.
Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.