Job Description, Responsibilities & Requirements
About the Position
Client Tech Supt cnslt III-12245F
Location: Mexico City, Ciudad De México, Mexico
Company: ADP
Employment Type: FULL_TIME
Date Posted: 2026-05-05
Responsibilities
- Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing, and solution documentation. Lead is escalation.
- Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex.
- Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
- Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
- Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required.
- Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
- Identify, manage, and test SAP Note application as an Advanced Correction.
- Create and send Customer messages to SAP to request support and corrections.
- Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
- Provide mentoring support and guidance to other consultants on areas of expertise.
- Lead - develop, organize, and lead team, including coaching, training, monitor, and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.
- Performs other related duties as assigned.
Requirements
- SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration.
- Excellent Understanding of Payroll Processing Methodology.
- Understanding of Employee Self Service/Portal.
Experience
- 3-5 Years of Directly Related Experience.
About the Company
ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Why ADP?
Because this is the place. The place where you come to challenge yourself, share generously, take risks, and create change. Where you can grow your career with an established, respected, global leader, and feel really good about it.
Inclusion and Diversity
At ADP, we believe the best ideas thrive in an inclusive environment that values diverse perspectives. That’s why we made it the cornerstone of our one-of-a-kind culture.
Corporate Social Responsibility
Whether it’s a volunteer day to work in one of the local communities, or contributing to a charity you’re passionate about, we make it easier to give back.
Life @ ADP
There is no such thing as just another day at the office. Far from it. We believe in collaboration, meaning, and friendships. Making an impact, shaping the future together, and putting the “people” into “Always Designing for People.”
Ready to join #ADPLife?
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