Clinical Application Specialist global (f/m/x) Endoscopy Home Office

About the Position

Clinical Application Specialist global (f/m/x) Endoscopy Home Office

Our customer is a German company rich in tradition and young by heart. The family-owned enterprise is a global key player within the endoscopy and electrosurgical medical device market. Headquartered in the Northern Black Forest region in Germany, close to the global center of the medical device technology, over 1,000 employees are constantly working to improve the minimal surgery systems with a strong quality focus. The values of a family-owned Mittelstand business are a core of their company culture both internally and externally. Innovative high-tech products and unique therapy methods (including investment goods) range from systems in gastroenterology, pulmonology, general surgery, urology, gynecology to individualized surgical instruments in OEM partnerships. The success is based on its employees, their innovative capacity, quality, and precision of the medical devices. For the strategy 2030 as well as for the post M&A integration of an acquired company, we are currently looking for additional members in the clinical application team to increase the global presence in the OR of customers.

Responsibilities

• Worldwide training of physicians, OR personnel, and technical staff in the endoscopic and surgical systems and their procedures on-site in the OR (clinical proctoring). The aim is to achieve operational and performance qualification (OQ & PQ) on system level in the OR.
• Internal training and integration projects to ensure the required know-how transfer in the post-acquisition phase.
• Creating input for the R&D teams from the field (interdisciplinary with product owners, quality management, hardware development, software development, etc.).
• Supporting clinical trials, first-in-man, new-product initiatives (NPIs), or key-opinion leaders (KOLs) from time to time.
• Conducting field tests with the technical support for troubleshooting from the user perspective.
• The overarching goal is to increase the customer experience, customer satisfaction, and the outcome for the patient.

Requirements

• You obtained a degree as Medical Doctor (M.D.), Physician Assistant, or an Engineer in a fitting field or worked in a similar position.
• You earned throughout your career expert knowledge about the hands-on usage of endoscopic systems, electrosurgery instruments, or similar systems in the OR.
• You are able to communicate precisely and are experienced in training head physicians or OR nurses to the highest quality standards - even in high-risk surgeries.
• You like to travel globally (70%) from your home office and enjoy the exchange with different cultures.
• You can structure the information for the R&D department and excel in bringing the OR reality from the field into the technical world of the engineers.
• You are communicative, conscientious, self-organizing, and show a strong service mentality in combination with an operational excellence mindset.
• You are fluent in English - any additional language is an advantage (German is not necessary).

Nice to Have

• German language skills

We Offer

• Join a solid family business that is excellently positioned for development in the coming decade and can also show corresponding growth.
• You will find a product range that is characterized by a pronounced quality strategy and high usability and sets a comparable standard with its LMS.
• You will encounter a very good working atmosphere and a high team spirit within the academy.
• You will be the face for your Learning Management System both internally and externally and gain high visibility, for example, in the establishment of global branches.

About the Company

Our customer is a German company rich in tradition and young by heart. The family-owned enterprise is a global key player within the endoscopy and electrosurgical medical device market. Headquartered in the Northern Black Forest region in Germany, close to the global center of the medical device technology, over 1,000 employees are constantly working to improve the minimal surgery systems with a strong quality focus.

Contact Information

• Nadja Deinert

  • +49 (0) 60 32 / 9 28 65 - 53
  • E-Mail
  • LinkedIn

• Martin Conrad

  • +49 (0) 60 32 / 9 28 65 - 52
  • E-Mail
  • WhatsApp
  • Teams
  • LinkedIn