Cloud Native Escalation Engineer

About the Position

Everpure (NYSE: P) has evolved from a storage pioneer to a data platform, closing fiscal 2026 with $3.7 billion in revenue. We are looking for a Cloud Native Escalation Engineer to join our team in Bangalore, India. This role is part of our Technical Services COE team and focuses on tackling the most intricate and challenging customer issues, serving as the final support tier before escalation to development.

Responsibilities

• Offer technical expertise throughout all phases of the Portworx case management process for issues encountered in the field.
• Provide initial code review and analysis of current issues.
• Resolve escalated service requests while maintaining a high level of service engagement, communication, and composure.
• Collaborate with customers and cross-functional team members to troubleshoot and resolve escalated cases.
• Act as the conduit between Technical Services and Engineering teams.
• Proactively identify and resolve systemic issues in the field.
• Mentor and coach TSEs and cross-functional team members.
• Assume ownership of communications for assigned issues, ensuring clarity and professionalism.
• Share and document knowledge through FAQ/KB articles, both internal and customer-facing.
• Manage multiple projects/support cases concurrently.
• Participate in a weekly on-call rotation.
• Thrive as a team player in fast-paced and startup environments.

Requirements

• Bachelor's degree in Computer Science (Master's preferred) or a minimum of eight years of experience in customer-facing technical support work.
• Experience in supporting SaaS products, with working knowledge of Portworx.
• Demonstrated working experience supporting vSphere, Kubernetes, Containers, and Public Cloud platforms.
• Strong written, verbal, and collaboration skills.
• Strong understanding of GoLang.
• Minimum of 10 years experience in supporting production applications either on premises or in a cloud environment.

Skills

• Core Skills:
  • Portworx
  • Kubernetes
  • Docker
  • Tanzu
  • VMware
  • Ansible
  • Chef
  • Puppet
  • Terraform

We Offer

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful.
• Team: We build each other up and set aside ego for the greater good.
• Flexible time off
• Wellness resources
• Company-sponsored team events

About the Company

Everpure is committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. We are proud to be an equal opportunity employer.

Accommodations and Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.

Join Us

Bring your bold and join Everpure to bring your best. We are forging a future where everyone finds their rightful place and where every voice matters.

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