Cloud Team Leader (Managed Services)

About the Position

ARHS Group, part of Accenture, is looking for a Cloud Team Leader (Managed Services) to join our Cloud Center of Excellence.

In this hybrid technical and leadership role, you will oversee the day-to-day operations of our Cloud Managed Services team, ensuring reliability, performance, and continuous improvement across cloud environments. You’ll combine strategic vision with hands-on expertise to guide your team and deliver high-quality cloud services to our clients.

Responsibilities

• Lead the Cloud Managed Services team, managing daily operations including incident, problem, and change management.
• Oversee cloud architecture to ensure availability, scalability, and security across platforms.
• Act as a mentor and technical reference for team members - supporting both technical execution and professional growth.
• Drive automation and optimization initiatives using Terraform, Ansible, and Python.
• Define and maintain the Managed Services Quality Plan, continuously improving workflows (e.g., Jira SDM).
• Monitor KPIs and service health, providing actionable reports and recommendations to management.
• Manage team capacity, budget planning, and on-call schedules.
• Shape the mid- and long-term Cloud MSP strategy as Product Owner, staying ahead of emerging trends.
• Develop and maintain internal and external technical documentation.
• Ensure compliance with ITIL processes and service management best practices.

Requirements

• 5–10 years of experience in Cloud Operations, Managed Services, or a technical leadership role.
• Proven expertise in cloud architecture and operations (AWS and Azure).
• Hands-on experience with Kubernetes, Terraform, Ansible, and Python.
• Strong understanding of DevSecOps principles and CI/CD tools (GitHub Actions, Azure DevOps, GitLab).
• Knowledge of cloud security, networking, and cost optimization.
• ITIL certification (mandatory).
• At least one cloud certification (AWS or Azure).
• Excellent communication and leadership skills, with the ability to mentor and motivate a team.
• Proactive mindset and strong analytical and problem-solving abilities.
• Fluency in English (both written and spoken).

Nice to Have

• Experience managing hybrid or multi-cloud environments.
• Familiarity with Datadog or other observability tools.
• Background in service delivery management or product ownership.

About the Company

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation, and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science, and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.