Collections Agent

About the Position

Collections Agent

Cape Town, Western Cape

Lead Capital Group is a forward-thinking international sales and marketing company with our head offices based in Cape Town. We specialize in driving targeted leads to our global clients’ online platforms, and ultimately to our highly successful and competitive call center.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and a structured career path through our people's promises and keeping the employee experience at the core. Experience the culture of outperformance and engagement. We also offer unrivaled incentive and commission packages and no ceiling to potential earnings.

Role Purpose

As a Collections Agent, you are the liaison between the organization and the client to collect all payments / debt and to resolve any outstanding balances. This will include adherence to developed payment plans, by contacting the client in order to begin the recovery process and to negotiate the debt payments. The successful candidate will also be required to negotiate payment settlements on recoverable debt as per prescribed guidelines and protocols.

Key Responsibilities

• Collaborating on debt collection efforts with Accounts, Sales, and other relevant departments
• Developing and maintaining debt collection plans
• Adhering to all protocols throughout the collection process
• Contacting debtors by telephone to enact and negotiate debt recovery
• Searching publicly available databases to track down defaulters
• Preventing repeated payment delinquency by negotiating manageable debt payments
• Negotiating settlements to receive payment on a certain percentage of the debt
• Keeping electronic records of all communications, payment plans agreed to, and amounts paid
• Sending statements of delinquencies and satisfied debts to relevant parties as well as purging records where debts have been satisfied
• Initiating legal and repossession proceedings if debt recovery fails

Qualifications, Experience, and Skills Required

• Grade 12 National Senior Certificate (NQF 4) Essential
• Debt collection or similar certificate (preferred)
• Computer literacy (Intermediate to advanced - Microsoft, G-suite, etc.)
• A minimum of 2 years experience in sales, customer service, telemarketing in Call centers
• Previous collections experience will be advantageous
• Experience in developing and maintaining debt recovery plans to prevent losses
• Exceptional ability to communicate with debtors to negotiate debt payment plans
• Ability to collaborate on debt collection efforts with other departments and institutions
• Experience in tracking down defaulters by searching publicly available databases and records
• Exceptional recordkeeping and interpersonal skills

Additional Skills

• Problem-solving ability
• Extremely motivated and self-driven personality
• Confident and charismatic approach to people
• Ability to work in a competitive and stressful environment
• Proactive team player
• Planning and organizational skills
• Hardworking
• Goal setting and achievement
• Multitasking
• Numeracy

We Offer

• Market-related salary
• Career growth opportunities
• Fun and vibrant work environment

About the Company

Lead Capital Group is a forward-thinking international sales and marketing company with our head offices based in Cape Town. We specialize in driving targeted leads to our global clients’ online platforms, and ultimately to our highly successful and competitive call center.