COLLECTIONS ANALYST GBS

About the Position

COLLECTIONS ANALYST GBS

Bogotá, Bogotá, Colombia

SGS is the global leader in inspection, testing, and certification, setting the international benchmark for quality and integrity. Through GBS by SGS, we centralize essential services such as Finance, Human Resources, IT, and Procurement to drive efficiency and innovation. Our GBS Americas hub in Bogotá supports transformation across Latin America and North America, enabling smarter operations and delivering exceptional value to our clients worldwide.

Responsibilities

As a Senior Collection Specialist, you will be an integral part of the Bill to Cash (B2C) team, responsible for overseeing and managing the collection of outstanding customer payments. Primary duties include:

• Leading the execution of collection strategies, managing calls and correspondence in a fast-paced environment to ensure alignment with corporate goals.
• Providing excellent customer service regarding collection issues to resolve discrepancies and open positions.
• Ensuring robust documentation by comprehensively recording all collection activities for use in future processes.
• Collaborating with cross-functional teams to maintain accurate, real-time customer payment data.
• Overseeing customer account reconciliations to ensure accuracy and resolve outstanding issues, reinforcing financial integrity.
• Leading the review and distribution of customer statements of account, optimizing communication and ensuring prompt customer engagement.
• Providing feedback to the AR team regarding bad debts and debt write-offs.
• Escalating high-priority disputes as needed to mitigate financial exposure and operational risks.
• Ensuring full compliance with SGS policies and procedures, maintaining high operational standards.
• Reporting financial data concerning major overdue invoices and aged debt.
• Acting as a Subject Matter Expert (SME) in the collections area.
• Identifying and implementing process improvements and innovative solutions to enhance operational efficiency.
• Leading collection training programs, fostering continuous development and promoting best practices within the group.

Requirements

• Academic Background: Professional degree in Finance, Accounting, Business Administration, Economics, Engineering, or related fields.
  • Note: Candidates with only a High School Diploma who demonstrate at least three years of certified experience in related roles will be considered.
• Experience: Minimum of 3 years of experience in related positions.
• Technical Knowledge: Proficiency in MS Office (Intermediate Excel, Word, and PowerPoint). Experience with Oracle E-Business Suite or similar ERP systems is desirable.
• Languages: B2 level, preferably Business English.

Key Skills & Attributes

• Excellent customer service skills (active listening, empathy, conflict resolution).
• Strong analytical and problem-solving abilities (data analysis, process improvement).
• Proven ability to work effectively in challenging, high-pressure, or conflict-prone situations.
• Experience with diverse cultural backgrounds and global business practices.
• Growth-oriented and positive mindset.

We Offer

• Opportunity to work with a global leader in inspection, testing, and certification.
• Be part of a dynamic team in a central hub supporting transformation across Latin America and North America.
• Competitive compensation and benefits package.

About the Company

SGS is the global leader in inspection, testing, and certification, setting the international benchmark for quality and integrity. Through GBS by SGS, we centralize essential services such as Finance, Human Resources, IT, and Procurement to drive efficiency and innovation. Our GBS Americas hub in Bogotá supports transformation across Latin America and North America, enabling smarter operations and delivering exceptional value to our clients worldwide.