Commercial Account Manager (UK)

About the Position

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform delivers secure messaging, file sharing, workflow automation, audio/screenshare, and project management-all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time operations, DevSecOps, incident response, and cyber defense.

We are seeking a Commercial Account Manager (CAM) – UK to support and accelerate commercial growth across the region. This is a collaborative, territory-aligned sales role that operates alongside Account Executives (AEs).

Responsibilities

Inbound Net New Sales

• Own and execute inbound-led net-new opportunities
• Qualify and close small to mid-sized deals for customers not aligned to strategic AE territories
• Run discovery, qualification, objection handling, and closing motions independently

Expansion Ownership

• Lead expansions within existing accounts when scope and complexity allow
• Identify upsell and cross-sell opportunities through customer engagement and usage insights
• Partner with AEs on expansions that become larger, more strategic, or more complex
• Manage inbound expansion requests from existing customers (e.g., incremental license additions)

Renewal Management (Value-Driven)

• Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
• Collaborate cross-functionally to ensure smooth, on-time renewals
• Serve as a trusted advisor by helping customers realize the value of Mattermost and building business cases to support renewals

Sales & Ecosystem Exposure

• Gain hands-on experience with the full buying cycle and commercial procurement considerations

Territory Enablement & Hygiene

• Act as a capacity multiplier for Account Executives
• Maintain strong CRM hygiene, forecasting accuracy, and deal documentation
• Own renewal and expansion records for assigned accounts, as well as net-new sales records within your scope
• Share insights and learnings to continuously improve territory execution

Requirements

Required

• 2–5+ years of experience in sales, account management, renewal management, or commercial closing roles
• Demonstrated ability to manage multiple sales cycles in parallel
• Strong discovery, communication, and deal execution skills
• Experience using CRM systems (Salesforce preferred)

Preferred

• Experience selling into regulated environments
• Exposure to commercial procurement processes
• SaaS or enterprise technology sales experience

We Offer

• Competitive salary based on job-related skills, experience, qualifications, work location, and market conditions
• Opportunity to work in a remote-first, open-source company
• Comprehensive benefits package
• Professional development opportunities

About the Company

Mattermost is an EEO Employer and is committed to assessing candidates based on their skills and qualifications. We welcome all applicants and do not tolerate discrimination based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know-we’re happy to assist.

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