About the Position

Commercial Account Manager

Philadelphia, Pennsylvania, United States

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) - your choice based on location.

About Us 🚀

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees-while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.

Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us.

Role Description 📖

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Key Responsibilities

Own retention, renewals, and growth across a portfolio of existing customers
Build strong, multi-threaded relationships across key stakeholders and decision-makers
Drive upsell, cross-sell, and expansion opportunities within existing accounts
Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
Lead renewal and commercial conversations, including pricing, terms, and negotiation
Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
Identify customer challenges early and work cross-functionally to solve them
Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
Maintain strong forecasting discipline and pipeline visibility across your book of business
Represent Reachdesk with confidence and professionalism in executive-level discussions

About You

5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
Sales, SDR/BDR, or account executive experience strongly preferred
Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
Track record of creating pipeline and generating new opportunities within existing accounts
Strong commercial judgment and problem-solving ability
Proven ability to build executive-level relationships across complex organizations
Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

Core Skills

Commercial Judgment
Problem-Solving
Account Management
Sales
Renewals
Upsells
Cross-Sells
Expansion

Secondary Skills

Strategic Sales
Consultative Sales
Customer Relationship Management
Pipeline Management
Analytical Skills

We Offer

Competitive salary, stock options, and 401(k) matching program
Dental, hearing, vision, and life insurance
Flexible PTO
A super collaborative working culture populated by innovative, fun, and dedicated people.

About the Benefits 👍

Competitive salary, stock options, and 401(k) matching program
Dental, hearing, vision, and life insurance
Flexible PTO
A super collaborative working culture populated by innovative, fun, and dedicated people.

US Salary

$160,000 - $200,000 USD

Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location-benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

Commercial Account Manager

Job description