Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Commercial Director
Location: Melbourne, Australia
Employment Type: Permanent
About Overdose
Overdose is a global digital commerce agency working with some of the largest and most ambitious retail and B2B brands across Australia, New Zealand, and beyond. We design, build, and migrate commerce platforms, run marketing, SEO, and GEO, have a scaling Data practice, and increasingly do all of it AI-native. We call this Complete Commerce.
The Opportunity
This is a senior commercial role in Australia, reporting directly to the Group Chief Commercial Officer. You will drive new business growth across platform implementation (Shopify, Magento, Bigcommerce, and Commercetools) and Growth Services (Marketing, SEO, Email, Data, CRO & Tech Support), working with some of the most ambitious retail and B2B brands in the market.
As the conduit between our sales effort and the internal teams who support bringing proposals to life, you will be across the full arc of a deal, from the first conversation to close and beyond. Where implementation opens the door, Growth Services keeps you in the room, creating a natural path to long-term retainer relationships. Your job is to keep the pipeline moving and the proposals landing, turning conversations into qualified opportunities and opportunities into signed business.
Responsibilities
- Own commercial outcomes: Drive commercial performance across Australia, owning pipeline health, revenue targets, and the quality of every proposal that goes to market.
- Prospecting and Pipeline: Run regular outbound prospecting across LinkedIn, email, and phone, using tools like Zoominfo to identify and qualify high-value prospects and build a consistent pipeline.
- Proposal Development: Collaborate with strategy, tech, design, and marketing teams to build clear, commercially sound proposals and scopes that accurately reflect what Overdose offers.
- Client Relationship Management: Manage and grow relationships with selected existing clients alongside Regional Leadership, identifying opportunities to expand services.
- Inside Sales Support: Support inside sales teams with proposal creation, credentials decks, and related sales activities as needed.
- Cross-Functional Collaboration: Build strong relationships across departments to uphold shared standards, streamline processes, and keep communication clear and aligned.
- Sales Asset Support: Support the creation of sales materials including credentials decks, case studies, white papers, and website content.
Requirements
- Proven experience in eCommerce or digital, with knowledge of platforms like Shopify, Magento, and BigCommerce.
- Familiarity with digital marketing channels including SEM, SEO, Email, Display, and Social, and how they tie into pipeline management.
- Sales pipeline management experience, including accurate revenue tracking and reporting.
- Effective prospecting skills with a proactive approach to client engagement.
- Strong presentation, communication, and negotiation skills.
- A collaborative mindset with the ability to work effectively across teams.
- Exceptional organizational and time management skills.
Nice to Have
- Experience with AI-native tools and practices.
- Previous experience in a similar role within a digital commerce agency.
We Offer
- Hybrid working arrangements.
- Two Wellness days per year.
- Additional day of leave to celebrate your birthday.
- Annual training allowance.
- Access to globally recognized courses and programs.
- Parental Leave support that goes beyond the standard.
About the Company
We work by design, not by default. A select client model means the work is deliberate, the relationships are real, and your impact is measurable. Being AI-native is not a positioning line; it shapes how every person here delivers. You will have the tools to move fast and a team that builds with AI every day. We are serious about people. A safe, supportive environment shapes how we work, grow, and lead. Real ownership. Direct access to leadership. A team worth showing up for.
Overdose is an equal opportunity employer. We welcome applications from all backgrounds and are committed to a fair and inclusive recruitment process.
If this feels like the kind of work you’d like to do, we’d love to hear from you. Share a piece of work you’re proud of, what impact it had, and how you used AI to help you do it. That’s what matters most to us.