Commercial Insurance Learning Specialist (Hybrid)

About the Position

Commercial Insurance Learning Specialist (Hybrid)

Play a key role in advancing employee performance and organizational success by supporting the company’s commitment to delivering high-quality, professional training for newly hired employees, existing staff, and vendor partners on our Commercial team.

In this role, you will collaborate with enterprise business leaders and team members to identify, assess, and address training needs across the organization. You will design, develop, and implement engaging, effective learning solutions-including e-learning programs-that enhance both individual capabilities and overall business performance.

This position is eligible for a higher grade based on experience.

Responsibilities

• Lead, facilitate, and deliver training through a variety of methodologies, including but not limited to classroom sessions, web-based instruction, remote and onsite coaching sessions, and on-the-job training.
• Serve as program manager for assigned curriculum, ensuring content remains relevant, up to date, and aligned with company business strategy and KPI goals.
• Design and develop instructional curricula and courseware, including instructor-led training modules for onsite, remote, and hybrid learning environments.
• Conduct needs analyses and stakeholder meetings to identify skill gaps and training requirements.
• Build strong relationships with business partners to identify customer-centric challenges and address performance situations requiring training solutions.
• Formulate course outlines and determine effective instructional methods, including individual training, group instruction, demonstrations, meetings, job aids, performance support tools, webinars, workshops, and self-guided or e-learning modules.
• Support and maintain the integrity of the Learning Management System (LMS) by ensuring learning item descriptions and objectives are accurate and that transcripts are updated upon course completion.
• Measure the effectiveness of training programs and develop reporting and analysis to evaluate impact and drive continuous improvement.
• Provide strategic insight to leadership to support the ongoing evolution of training programs.
• Perform work requiring advanced knowledge that is predominantly intellectual in nature, with consistent exercise of discretion and independent judgment.

Requirements

• Education: Bachelor’s Degree or professional-level knowledge in a specialized field, or equivalent related experience (Required).
• Experience: 2–4 years of relevant experience or equivalent related knowledge (Required).
• Skills:
  • Core Skills: Training, instructional design, e-learning, curriculum development, LMS management.
  • Secondary Skills: Classroom sessions, web-based instruction, remote coaching, on-the-job training, needs analysis.

We Offer

• Competitive Salary: Range $58,800 - $104,700.
• Comprehensive Benefits: Health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks.
• Career Growth: Opportunities for skill advancement through tuition reimbursement, leadership programs, and internal mobility.
• Social Responsibility: Contribution to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

About the Company

As a global insurance leader with a strong local presence, we offer more than a job-we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Nearest Major Market: Worcester

Job Segment: Recruiting, Training, Learning, Business Development, Human Resources, Education, Insurance, Sales

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