Commercial IT & Digital Solutions Lead – BBU

About the Position

We are seeking a Commercial IT & Digital Solutions Lead for the Biopharma Business Unit in Saudi Arabia to drive digital transformation and enhance patient and business outcomes.

Responsibilities

• Strategy & Roadmap:

  • Build strong relationships with business stakeholders in the respective Therapy Areas (TAs) to translate business needs into digital solutions that generate measurable business outcomes.
  • Define and execute the digital roadmap, aligning new digital capabilities with business priorities, timelines, budgets, and governance frameworks.
  • Collaborate with global, international, and area Digital/IT teams to shape local demand and assess proposed solutions in alignment with strategic direction, policies, and standards.

• Program & Project Leadership:

  • Lead end-to-end project management, including planning, analysis, development (with vendors and/or Digital/IT teams), testing, piloting, deployment, and go-live.
  • Monitor digital solution utilization, identify issues, and guide business leads to maximize adoption and value realization.
  • Facilitate digital progress review meetings, providing visibility, alignment, and mitigation plans for risks or issues.

• Global & Local Alignment:

  • Lead the local deployment of global or regional digital projects within the TA, ensuring solutions are tailored to local requirements, workflows, and business objectives.
  • Drive the alignment and integration of new digital platforms cascading from global or international teams.

• Innovation & Continuous Improvement:

  • Foster a culture of innovation by exploring emerging technologies (AI/ML, VR/AR/XR, telehealth, wearables, low code/no-code platforms) and recommending pilots or enhancements to existing solutions.
  • Challenge the status quo, propose alternative solutions, and actively contribute to process optimization and knowledge sharing across TAs and geographies.

• Vendor & Stakeholder Management:

  • Establish and maintain strong relationships with IT vendors; partner with internal stakeholders (legal, procurement) to manage contracting processes (e.g., SoWs).
  • Serve as a digital thought leader within the TA, influencing adoption, change management, and culture across business functions.

• Governance & Compliance:

  • Ensure all TA digital initiatives comply with organizational digital governance, local regulations, data privacy, and cybersecurity standards.
  • Utilize data and analytics to track performance, demonstrate impact, and inform decision-making.

Requirements

• Digital & Technical Expertise:

  • Deep understanding of digital health, digital marketing, omnichannel engagement, and patient-centric solutions.
  • Knowledge of emerging technologies: SFMC, CRM, AI/ML, VR/AR/XR, telehealth platforms, wearables, and low code/no-code development platforms.
  • Experience with vendor management, budgeting, design thinking, Agile/Scrum methodologies, and digital product management.

• Leadership & Stakeholder Management:

  • Strong ability to engage, influence, and collaborate with stakeholders across business, medical, commercial, and IT functions, as well as external partners and vendors.
  • Excellent analytical and problem-solving skills, with the ability to translate business needs into actionable digital solutions and track performance via KPIs and dashboards.

• Regulatory & Global Experience:

  • Knowledge of local and regional healthcare regulations, data privacy, and cybersecurity requirements is highly desirable.
  • Multicultural and multinational experience preferred; fluency in English required, Arabic an advantage.

Qualifications

• Bachelor’s degree in a STEM field (Science, Technology, Engineering, Mathematics), Digital Health, Healthcare Management, or a related discipline.
• Master’s degree or MBA is highly desirable.
• 7–10 years of experience in digital transformation or digital technology roles, preferably as a Digital Partner within the pharma or life sciences industry.
• Proven experience developing and executing digital roadmaps, aligning technology initiatives with business strategy, and delivering measurable outcomes.
• Prior experience in cross-industrial digital projects (commercial digital, IT, omnichannel/digital health) is advantageous.

We Offer

• Medical insurance

About the Company

Embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be.

Only Applicant within KSA will be considered