Commercial Lines Policy Services Rep II (Hybrid)

About the Position

Commercial Lines Policy Services Rep II (Hybrid)

As a Commercial Lines Policy Services Representative II, you will support the accurate and timely production of Commercial Lines policies, including BOP, CPP, GL, IM, Fire, Business Auto, and Garage. This role is responsible for screening, pre-underwriting, coding, and entering new business, endorsements, renewals, cancellations, and related Premium Audit Program tasks. You will also provide responsive customer service to MAPFRE Insurance agencies, Commercial Lines Underwriters, and internal company partners by assisting with processing questions, premium quotes, and policy-related issues.

Responsibilities

• Process new business application submissions by screening for completeness and accuracy, completing pre-underwriting review, corresponding with agencies by phone, ensuring proper documentation, entering data, and maintaining a manual diary system for endorsements and coverages that cannot be processed through the automated system.
• Produce change endorsements, renewal listing reports, premium quotes, cancellations, and reinstatements in the policy administration system, including screening, pre-underwriting, telephone correspondence, and proper documentation.
• Process manual transactions that cannot be completed through the issuance system, including reconciliation of edit and error reports.
• Produce new business, endorsements, renewals, cancellations, and reinstatements for manual lines of business, including manual rating, coding, data entry, and reconciliation of Batch Edits, the Advisory Report, Fatal Edit Report, and Closing procedures.
• Participate in the unit’s quality control program and assist with training new employees.
• Provide customer service support to MAPFRE Insurance departments, including Commercial Underwriting, and assist agents with processing issues.
• Use advanced rating methods to support large and complex accounts.
• Maintain the expected productivity and quality standards for a Service Representative II.

Requirements

• High school diploma or equivalent with 1–3 years of related experience.
• Completion of an Introduction to Insurance course is preferred.
• Strong math and analytical abilities, along with sound written and verbal communication skills.
• Ability to enter a minimum of 90 gross keystrokes per minute while meeting accuracy standards.

We Offer

• Competitive Salary: $34,000 - $46,500
• Benefits Highlights:
  • Paid Time Off (PTO)
  • 401(k) & Profit Sharing
  • Medical, Dental and Vision Coverage
  • Other Benefits: STD, LTD, Life Insurance, FSA, HSA, and various wellness programs

About the Company

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.

• Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
• Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Location: Webster, MA, US

Work Location Type: Hybrid

Apply Now: Apply Now

Contact for Accommodations: If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [email protected]. Mapfre is proud to be an Equal Opportunity Employer.