Commercial Operations Manager

About the Position

Commercial Operations Manager

Location

Kyiv or Lviv Office

Employment Type

Full time

Location Type

On-site

Department

Operations

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What You Should Know About SKELAR?

We are a venture builder-a company that builds companies. With us, founders create consumer businesses that become leaders in global markets such as EdTech, Mental Health, Petcare, FashionTech, and more.

Skelar employees build tech products that receive recognition from Product Hunt, The Webby Awards, and thousands of positive reviews on TrustPilot. In total, the tech products of our businesses are used by over 10 million people worldwide.

All thanks to strong teams, as our specialists are the key value of SKELAR.

For professional implementation, we have created an environment with expertise and unlimited opportunities-and we are looking for those who crave challenges.

Brighterly is building personalized math and reading learning for children in the USA. For four consecutive years, we have been growing threefold annually, and now it is a complex business: 1000+ tutors on the platform, a team of 200+ people, and a bunch of processes that keep everything together. We are transitioning from a tutoring service to a full-fledged educational platform-one of the largest and most demanding educational markets in the world.

We are currently looking for a Commercial Operations Manager.

Commercial Operations Manager is responsible for planning, organizing, and ensuring the quality of work of demo teachers and conducting demo lessons. In this role, you will ensure that clients timely attend demo lessons, and the lessons themselves are of high quality-a key factor in conversion at the beginning of the Brighterly sales funnel.

You will manage Shift Leads and QA Managers, and through them-a team of about 170 demo teachers, actively working on scaling this direction.

What challenges await you:

• Leadership and management of Shift Leads;
• Capacity planning and scaling;
• Cross-functional collaboration with Marketing, Product, Sales, and Supply/Recruiting teams;
• Organizing the entire Demo department for a stable work rhythm.

What is important to us:

• 3+ years in commercial operations, operations management, or team management in B2C EdTech, marketplaces, or high-volume service environments;
• Experience managing team leads/supervisors and large distributed networks of service providers or teachers;
• Strong analytical thinking with experience in building, tracking, and working with operational metrics and QA scorecards;
• Experience working in dynamic environments with a high growth rate, focusing on process optimization and scaling;
• English proficiency at least at the Advanced level-confident communication both verbally and in writing;
• Excellent cross-functional coordination skills to combine supply, demand, and sales functions.

What We Offer:

• Competitive salary commensurate with your experience and skills;
• Flexible work format: fully remote or from one of our modern offices in Lviv, Kyiv, or Warsaw-with all office benefits;
• Real impact: you will be responsible for a key link at the beginning of our sales funnel;
• Growth with the business: the opportunity to manage operations during the company's 3x scaling phase;
• A culture of trust: an open team environment where there is space for genuine leadership and responsibility.

At SKELAR, we have built an environment for professional self-realization:

• SKELAR Platform. This is the operational core of the venture builder, helping founders quickly go from zero to one. Teams of businesses focus on the product-and 10+ teams within the Platform handle functions such as Legal, Finance, HR, Admin, Talent Acquisition, Employer Branding, IT, and more.

• Network and experience sharing as part of the culture. Among our colleagues are co-founders who have launched more than one business, as well as the strongest specialists in the market. Thus, we have access to the necessary expertise at arm's length.

• Exclusive domain education. We have created our own training programs for teammates to choose from-ranging from a 2-month school for novice managers to AI intensives and professional clubs for development and product management, etc.

• Impact on systemic support for Ukraine. We have the SKELAR Foundation charity fund, created by Skelar employees themselves-and thanks to every employee, we implement important social projects. For example, we founded the first accelerator in Europe for veterans and are creating a platform for supporting veterans at the state level.

• Ecosystem for productive work. For Skelar employees, spaces have been created that inspire results-with their own gym, climbing wall, green zones Bali, and libraries. In spaces where service, safety, and comfort are synchronized with the pace of team growth, we get a wow experience and work more efficiently.

• Care for daily comfort. Breakfasts, lunches, access to sports training in Kyiv or partial compensation for classes in Warsaw, health insurance, paid business trips if the role's specifics require such trips, corporate discounts from partners.

We will tell you more at our introductory meeting.

We invite you to build the next big everything with SKELAR!