Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Community Lead
New York, NY / San Francisco, CA / Dallas, TX
Marketing / Full Time / Hybrid
About Us
Canary Technologies is revolutionizing the hospitality industry with our modern software powered by an AI platform tailored for hotels.
Trusted by over 20,000 hoteliers in 100+ countries, Canary empowers hoteliers to work smarter and delight their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to deliver exceptional results.
Canary was recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.
Join us in shaping the future of hospitality!
Responsibilities
- Build and manage Canary's community program, turning happy customers into advocates.
- Lead the vision, strategy, and execution of community events to deepen customer relationships.
- Connect power users with Canary’s customer base to share best practices and insights.
- Generate authentic content that represents customer stories and resonates with prospects and customers.
- Curate a library of customer-created use cases and proof points to drive new business.
- Monitor and optimize Canary’s brand on third-party community forums.
- Identify and maintain relationships with key consultants, industry influencers, and leading voices in the hospitality industry.
- Own the metrics framework that connects community activities to new business and expansion opportunities.
Requirements
- 5-8+ years in customer advocacy, community, or customer marketing at a B2B SaaS company.
- Experience in building a structured advocacy or champions program from the ground up.
- Event experience: has designed and run customer-facing gatherings with accountability for outcomes.
- Strong relationship builder with credibility among hotel operators and internal commercial stakeholders.
- GTM-oriented: thinks in pipeline and revenue terms.
- Self-directed and comfortable operating without a playbook in the early stages of a program.
- Experience partnering with Sales, Customer Success, and Product Marketing.
- Experience producing publication-quality creative content, both written and visually.
- Motivated by fast-moving environments where you build a function as you run it.
- Hospitality or vertical SaaS experience is a plus, not a requirement.
Compensation
Target cash compensation ranges from $140,000 – $170,000, including a fixed annual salary and a performance-based bonus paid monthly.
This role also includes a stock option grant, subject to board approval.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
We Offer
- Canary Days: Monthly company-wide days off to recharge.
- Self Improvement Club: Monthly meetings to share personal goals and a budget for goal-related purchases.
- Professional Development Chats: Budget provided for cross-functional professional development conversations.
- Travel Reimbursement: Stipend for visiting Canary offices in New York, San Francisco, or Dallas.
- Personal Travel Reimbursement: Credit towards hotel stays at Canary partner hotels.
About the Company
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.