Community Lead (Discord / Reddit Community Operations)

About the Position

Community Lead (Discord / Reddit Community Operations)

33 USA Inc. is seeking a dedicated Community Lead to manage and operate our official Discord servers and Reddit communities for Japanese anime, manga, and game IPs in the North American market. This role is focused on the day-to-day operations of the community itself, ensuring a healthy, active, and safe environment for fans to interact.

Responsibilities

• Community Build & Maintenance

  • Build and configure Discord servers and Reddit communities according to the Community Management Manager's design.
  • Keep community settings, rules, FAQs, pinned content, and operating documentation up to date.

• Daily Moderation & Member Communication

  • Run day-to-day moderation, including reviewing channels and threads, applying community rules, handling reports, and managing spoiler/leak control.
  • Respond to member questions and welcome new members, fostering a positive, on-brand community atmosphere.

• Engagement Programs & Content

  • Execute engagement programs such as release-linked activations, AMAs, watch parties, contests, polls, and creator/ambassador programs.
  • Draft community announcements and light content, coordinating visual assets with the Creative team.

• Operations Team Coordination

  • Coordinate the contractors and part-time moderators assigned to your communities, including shift coordination, briefings, work direction, and quality checks.

• Reporting & Insights

  • Track community metrics and prepare inputs for weekly/monthly client reporting.
  • Share member feedback, trends, and risks with the Community Management Manager and related teams.

• Cross-Team Collaboration

  • Align community activity with the Social Media Marketing team's content calendar and with IP release schedules and licensing constraints.

Requirements

• Required:

  • 1–3+ years of hands-on experience operating or moderating a Discord server or Reddit community as an official community for a brand, IP, game title, or agency.
  • Experience participating in the launch or initial build-out of an official community.
  • Working knowledge of Discord and Reddit administration.
  • Experience handling moderation, reports, and incidents calmly and consistently.
  • Understanding of anime, manga, and/or game fandom culture.
  • Native-level written English with a clear, friendly, on-brand community voice.
  • Reliable, detail-oriented, and comfortable with flexible hours around releases and live events.

• Preferred:

  • Experience operating official communities for game or anime IPs.
  • Experience operating official communities on both Discord and Reddit.
  • Experience coordinating or scheduling moderators or contractors.
  • Familiarity with community analytics/reporting tools, Discord bot configuration, and Reddit AutoModerator setup.
  • Experience running AMAs, watch parties, contests, or similar live community events.
  • Basic graphic/video editing skills for community assets.
  • Japanese language ability or experience working with Japanese clients or cross-border teams.
  • Experience on additional platforms (Twitch, YouTube community, Steam community, etc.).

We Offer

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hybrid Work Model

About the Company

33 USA Inc. is a leading company in the North American market for Japanese anime, manga, and game IPs. We are committed to providing high-quality community management services and fostering vibrant, engaging communities for our fans.