Community Lead - Kraken Pro

About the Position

Community Lead - Kraken Pro

Join Kraken, one of the world's longest-standing crypto platforms, as a Community Lead for Kraken Pro. This role is pivotal in managing and growing our technical trading community in a remote position.

About the Company

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Responsibilities

• Live in the trenches: Engage actively on Discord, Telegram, X, TradingView, Reddit, and group chats, participating with standing.
• Be the fastest voice in the room: Post updates on chain halts, listing drops, and market movements with speed and accuracy.
• Build the inner circle: Establish an ambassador and power-user program to gather insights from market makers, quant desks, and high-volume traders.
• Run the room in public: Own the format for AMAs, live trading sessions, feature launches, competitions, and post-mortems.
• Close the loop with Product: Communicate product issues to the PM and update the community on resolutions.
• Write things people screenshot: Create impactful threads on microstructure, teardowns of new features, and release notes.
• Prove it worked: Track sentiment, share of voice, community-sourced signups, and retention of key accounts.

Requirements

• Trading experience: Actual positions and knowledge of funding rates, maker/taker economics, slippage, and latency.
• Community Management: 3+ years running community or social for a technical, skeptical audience in crypto, fintech, gaming, or dev tools.
• Writing skills: Ability to write fast and well, both short-form and long-form.
• Thick skin and good instincts: Ability to de-escalate conflicts and push back when necessary.
• Building from scratch: Experience building something from a standing start, not just maintaining an existing account.
• Independent operation: Ability to operate without a brief and make decisions independently.

We Offer

• Remote work: Opportunity to work from anywhere in the world.
• Diverse and inclusive environment: We celebrate diverse talents, backgrounds, and perspectives.
• Equal opportunity employer: We do not tolerate discrimination or harassment of any kind.

Application

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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