Community Manager

About the Position

We are seeking a Community Manager with experience in the Casino industry to manage social media platforms and engage with audiences. This role is remote and offers the opportunity to be part of a fast-growing business group.

Responsibilities

• Manage communities on Telegram, Instagram, and other social platforms, adapting communication to Casino audiences, local context, and brand TOV.
• Launch and develop engagement and gamification mechanics: polls, quizzes, AMAs, challenges, rankings, game-like activities, weekly and monthly activation scenarios.
• Monitor chat quality: response speed, accuracy, empathy, routing of inquiries, and escalation of issues to support/product/CRM/retention teams.
• Maintain community content cadence: formats, activity scripts, template libraries, basic design briefs, and content support for engagement mechanics.
• Collect and systematize audience feedback, identify recurring pain points, behavioral patterns, and community needs.
• Own regular reporting and KPI analytics: Active Chatters, ER, UGC Share, CTR, sentiment, growth, response quality.
• Test hypotheses, evaluate mechanic performance, compare results over time, and propose improvements.
• Track competitors and adapt best-performing community mechanics to the relevant vertical.
• Participate in setup and usage of automation tools, bots, CRM systems, and dashboards in collaboration with cross-functional teams.

Requirements

• Experience in the Casino industry and understanding of audience behavior patterns within this vertical.
• 2+ years of experience as a Community Manager/SMM Manager with a focus on Telegram, Instagram, and Discord.
• 1+ year of experience in iGaming/Gambling/Betting.
• Proven cases of engaging mechanics, communication campaigns, and growth of community metrics, retention.
• Strong communication skills and developed emotional intelligence: ability to work with different audience moods, de-escalate negativity, and maintain a lively TOV.
• Understanding of social channel analytics: ER, CTR, DAU/WAU/MAU, Active Chatters, UGC Share, sentiment, growth.
• Experience with automation and community/SMM tools: chatbots, CRM tools, tracking systems, dashboard approach.
• Proactivity, independence, ownership approach, and ability to handle multiple tasks in parallel.

Nice to Have

• Portfolio with case studies demonstrating growth in engagement, community quality, or retention metrics.
• Hands-on experience with ManyChat/Make/Zapier, Telegram Bots, Meta Business, WhatsApp Business, ClickUp, Tableau, etc.
• Experience building chat rules, anti-spam logic, crisis communication scripts, and incident escalation workflows.
• Basic content production skills: creating briefs for designers, understanding short-form video content, and visual presentation of community mechanics.

Soft Skills

• Empathy and emotional intelligence.
• Communication and facilitation skills.
• Conflict management.
• Organizational and time management skills.
• Flexibility and adaptability.

We Offer

• An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan; work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal events days, days off.
• Corporate health insurance program for your well-being.
• Referral program: enjoy cooperation with your colleagues and get the bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• Rewards program for mentoring and coaching colleagues.
• Free internal English courses.
• Yoga classes to help you stay active and energized.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays.
• Corporate events, team buildings.

About the Company

Join us and be part of a dynamic and innovative team where your contributions will directly impact our community engagement and growth.