Compliance business expert - Mortgages

About the Position

Compliance business expert - Mortgages

At ING, we are looking for a talented and enthusiastic Compliance business expert to join our Mortgage Team of Home Tribe in a squad that can help us develop new customer/product features and legal initiatives focused on Mortgage workflow.

Responsibilities

As Compliance business expert in Safe and Secure you will:

• Be responsible for understanding the current mortgage workflow in order to:
  • Implement new business functionalities in the current mortgage application flow.
  • Modify existing functionalities to comply with legal regulations.
  • Find the right balance between implementing improvements and implementation costs in a workflow that is being phased out.
  • Understand legal and regulatory requirements and translate them into business requirements.
• Manage asset maintenance by coordinating and prioritizing day-to-day incidents.
• Provide clear delivery timelines aligned with legal and audit deadlines.
• Coordinate follow-up on the asset’s different issues, driving progress and implementation within the tribe.
• Support PO to increase efficiency, reduce complexity, bringing the best experience in the moments of truth linked to mortgages and pursuing for innovative solutions.
• Translate business needs into requirements for the implementation.
• Have a clear understanding of IT framework in ING and be acquainted with technology development.
• Be an expert of your product & service prioritizing on value delivered for our customers in short cycles, defining a first MVP and improving with the feedback gathered.
• Be able to support complex and demanding environment, setting clear roadmaps and solving impediments.

Requirements

• Master or bachelor’s degree with a minimum of 4 years of professional experience in product design.
• Capability of translating business needs into delivery requirements, proven experience working with IT.
• Proven ability to prioritise and deliver technology solutions in complex, agile environments.
• Excellent stakeholder management and communication skills, with the ability to align diverse teams and negotiate priorities.
• Deep problem-solving capabilities and a proactive, can-do attitude to overcome delivery challenges.
• Experience in the mortgages or financial services domain, ideally with knowledge of credit operations.
• Passion for digital transformation and continuous improvement, with a focus on enhancing customer and operational outcomes.
• You ensure compliance with ING’s policies and standards.
• Excellent oral and written English skills.

We Offer

• Flexible work model: Determine your work-from-home and in-office days.
• Restaurant card for lunch convenience.
• Comprehensive health and life insurance for you and your family.
• Flexible remuneration model with additional benefits like nursery, transport card, and training aids.
• Free company shuttle service with multiple routes to our Madrid office.
• Special banking benefits including loans, mortgage conditions, and pension plan.

About the Company

We are a team of more than 1,800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity, and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead-that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.

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• Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
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