Compliance Solutions Employment Tax Service Director
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Compliance Solutions Employment Tax Service Director
Makati City, Metro Manila, Philippines
Responsibilities
- Provide effective management, direction, and leadership to ADP Philippine's service operations team.
- Assume accountability and responsibility to meet or exceed performance goals in quality, associate retention, productivity, and business unit key process indicators.
- Act as a delegate leader during the absence of Executive Team/Department Heads, handling executive interactions, business continuity issues, workplace emergencies, senior leadership coaching, and business operation interruptions.
- Drive the reporting of operational performance, productivity, quality, and overall effectiveness via the dashboard process.
- Coordinate with the Executive Leadership team and remote business unit partners to define goals, build, and maintain balanced scorecards for ADP Philippines.
- Lead and execute common, consistent, and accurate performance and metrics reporting for Operations.
- Lead ADP Philippines Operations teams with Managers and team leads to effectively drive performance and hit defined targets.
- Lead the leadership development strategy for Operations Managers and Team Leaders to build leadership competency, business maturity, and professionalism.
- Lead the Operations performance management cycle, including monthly/annual performance & competency review process, merit increase process, personnel development plans, training plans, and performance bonus assessment.
- Drive Operations associate's engagement using effective communications, high-energy recognition programs, open door policy, engagement activities, and timely feedback/execution.
- Define and lead operations hiring/staffing requirements and partner closely with Talent Acquisition, Human Resources, Finance, and Management ensuring effective selection, hiring, and controlled compensation management.
- Gain commitment, alignment, and engagement in ADP's Mission, Vision, and Values. Ensure adherence to the value set, and if necessary, implement necessary disciplinary or personnel improvement plans with rigor.
- Partner with international business units to build relationships, develop site goals, drive consistent performance, ensure open and continuous communications, and highlight areas of ADP Service Improvement.
- Lead as a senior-level client/partner liaison to international business stakeholder partners for functional operations and business process success, service level agreements, communication, and shoring engagement models.
- Launch and foster ADP Service innovation strategies inclusive of standardization and continuous improvement.
- Maintain maximum service levels during inclement climate/environmental conditions by building strategic crisis management plans.
- Drive a strong Net Promoter Score (NPS) for ADP Philippines as a strategic offshoring partner of choice for ADP.
- Increase cross-business unit collaboration and drive the sharing of Operational Best Practices across all Business Units and functions in the Philippines.
Requirements
- Leadership
- Performance Management
- Communication
- Strategic Planning
- Team Management
We Offer
- Opportunity to work with a global leader in cloud-based human capital management (HCM) solutions.
- Be part of a down-to-earth culture that embraces core values, welcomes ideas, encourages innovation, and values belonging.
- Competitive salary and benefits package.
- Professional development opportunities.
About the Company
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP
ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click here to learn more about ADP’s culture and our full set of values.