Compliance Support

About the Position

OneDome is seeking a Compliance Support professional with a good understanding of FCA Mortgage and Insurance rules to join their team in Bournemouth, UK. This role is a full-time position with a hybrid work location (2 days per week in the office).

Responsibilities

• Serve as the initial point of contact for Appointed Representatives (ARs) and internal staff for compliance-related advice and guidance.
• Contribute to the networks Consumer Duty obligations by considering these in all actions and decisions.
• Liaise with various departments to identify areas of customer and business risk that require amendment/improvement in compliance controls.
• Approve financial promotions for ARs and internal departments to ensure they are clear to customers and in line with FCA rules.
• Review and approve prospective introducers to AR firms, considering the potential risks they can pose to the business.
• Undertake Fitness & Propriety checks on AR firms, analyzing the results to assess risk and put in place ongoing monitoring as appropriate.
• Conduct welcome calls to new network members, introducing them to the compliance team and providing a brief overview of requirements.
• Review AR Incentive Schemes annually and monitor adherence to these on a quarterly or six-monthly basis.
• Assist in providing data for AR Regime monitoring as appropriate.
• Maintain and update compliance documentation, including checklists, procedures, and other related forms.
• Consider the potential vulnerabilities of customers when providing input into the procedures, requirements, and activities of the compliance team.
• Issue compliance bulletins as required.
• Keep abreast of all changes in the market and share appropriate information with the compliance team, Business Assurance Managers (BAMs), Business Assurance Team (BAT), and ARs.
• Produce and analyze management information to identify areas that may lead to poor customer outcomes, including the production of monthly and quarterly compliance data to assist Board Report production.
• Provide assistance with customer complaint management as required, including liaison with the complainant, ARs, PI insurers, solicitors, and the Financial Ombudsman Service.
• Carry out ad hoc tasks as may be delegated by your line manager as required by the business.

Requirements

Qualifications

• CeMap or equivalent qualification

Experience/Knowledge

• Good understanding of the FCA Mortgage and Insurance rules
• Practical knowledge of the mortgage and insurance markets

Skills

• Customer-focused outlook
• Excellent oral and written communication skills
• Excellent listening and observation skills
• High level of accuracy and attention to detail
• Strong IT skills and ability to analyze data

Personal Attributes

• Professional approach and appearance
• A confident but calm manner
• Ability to manage time effectively and prioritize work within set timescales
• Ability to handle difficult situations/circumstances and resolve issues in a timely manner
• A flexible and adaptable attitude

We Offer

• Competitive salary
• Hybrid work location (2 days per week in the office)
• Professional development opportunities

About the Company

OneDome is a leading company in the financial services sector, committed to providing excellent outcomes for its end customers. Join our team and contribute to our mission of delivering good outcomes for our customers.