Consultant - Kundenservice Kreditprozesse (m/w/d)

About the Position

We are seeking a Consultant for Customer Service Credit Processes to join our team in Hannover, Münster, or Frankfurt, focusing on providing support and solutions for credit processes.

Responsibilities

• First point of contact for our customers regarding questions and issues related to our banking software solutions, with a focus on credit processes and collateral management.
• Structured end-to-end support via our ticketing system.
• Responsibility for own subject areas and conducting subject-specific analyses.
• Independent selection of solution approaches up to problem resolution within existing guidelines and analysis tools.
• Co-creation and quality assurance of customer documentation, training materials, and project activities.
• Cross-team collaboration and close exchange within the Finance department, particularly with our application development.
• Conducting customer training and workshops on own subject areas.

Requirements

• Successfully completed degree, e.g., in Business Administration, Economics, Business Informatics, or a comparable qualification, e.g., a banking apprenticeship.
• Minimum of 2-3 years of relevant professional experience.
• Professional experience in the banking or IT environment is desirable but not mandatory.
• Solid knowledge in credit business and preferably experience with the administration of IT systems.
• Strong analytical understanding and enjoyment of solving complex issues.
• Communicative, open personality and proactive exploration of new subject areas.
• Independent and solution-oriented working style.

We Offer

• Collective bargaining agreement.
• 38 hours/week.
• Partial remote work possible.
• Starting salary of €59,417/year.

About the Company

A positive atmosphere, a great team, an open culture, and cross-location projects - we demonstrate that company size and individual development fit perfectly together. Besides an attractive compensation, extensive additional benefits, and a balanced work-life ratio, we offer a secure workplace, even in turbulent times.

If you would like further information about this position, please contact Herr Alexej Geldt.

You can reach Alexej Geldt at Tel. 069 74329-32634

or via email at.

We look forward to all applications, regardless of gender, age, disability, religion, ethnic origin, or sexual identity, with reference to the job code 620/B.

Are you looking for the next step in your career? Then we look forward to your application – become part of our dedicated team via the following link!

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