Job Description, Responsibilities & Requirements
About the Position
Consulting Engineer
Available in 2 locations
- Pune, India
- Bangalore, India
Category: Customer Experience
Job ID: 2015647
Employment Type: FULL_TIME
Work Location Type: Hybrid
Responsibilities
- Engages with customers to create value and deliver outcomes, adoption, and renewals. Proactively collaborates cross-functionally teams to ensure a unified customer experience across the lifecycle.
- Provide Day-2 support on Cisco products and solutions for customers, leveraging technical expertise, AI and automation, strategic guidance, and innovative solutions to ensure optimal performance and customer satisfaction.
- Serves as a focal point for proactive problem resolution, providing timely support across Cisco technologies.
- Develops and delivers technical content and guidance that supports customer engagements, drives solution adoption, and enables customer self-sufficiency.
- Creates customer-facing documentation, ensuring deliverables are technically sound, clearly articulated, and aligned with CX standards.
- Leverages AI and automation to enhance delivery efficiency, innovation and customer outcomes, while also increasing personal productivity and focus on high-impact work.
- Contributes to knowledge sharing and the development of digital intellectual capital, including documentation templates, automation artifacts and other assets that improve Cisco delivery methodology and processes.
Requirements
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Minimum Qualifications:
- Bachelors or Master's degree in a technical field, such as Computer Science, Information Technology or a similar field.
- 2 to 4 years of experience in technical consulting, design, deployment, and troubleshooting.
- Experience and good knowledge in routing and switching protocols like: IGP, OSPF, EIGRP, BGP, STP, RSTP, VTP, VSS, vPC, VDC, MSTP, LACP, VLAN, VXLAN etc.
- Knowledge of Cisco Routing and switching Platforms like Cisco ISR 1800/1900/2900/3900/4000 Series routers, ASR 1000, Cat 9k, 6500, 6800, 4500.
- Experience working on medium to large scale enterprise network.
- Experience in installation, configuration, testing and troubleshooting and/or Network solution designing of Cisco routers and switch.
- Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.
- CCNP is must, CCIE desired (Routing & Switching).
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Preferred Qualifications:
- Ability to influence, motivate and work in a highly cross-functional matrix environment to drive outcomes based plans, programs and execution.
- Prior experience of conducting customer workshops, High level and low level network design experience would be preferred.
- Knowledge of emerging technologies like SDA/ SDWAN preferred.
- Knowledge of Nexus Switches or Cisco security products is preferred.
- AL/ML and Network automation skills preferred (Python/ Ansible/ GoLang/ Splunk).
We Offer
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
About the Company
At Cisco, bold ideas, revolutionary innovations, and courageous thinking thrive.
Work with impact
Be at the forefront of what's next, powering the future for our customers and the world.
Limitless opportunities
Learn and growth with our depth and breadth of technology, resources, and industry experts.
Benefits & perks
Our benefits are designed to support every aspect of your life: from your well-being to your time away to your family.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Learn more