Consulting Manager - (Life Science Patient Experience)

About the Position

We are seeking a Consulting Manager for our Life Science Patient Experience team to lead technology and transformation initiatives for Life Sciences clients. This role focuses on operating model design, digital enablement, and patient engagement.

Responsibilities

• Lead delivery of consulting engagements for Life Sciences clients, focusing on patient engagement strategy, patient journey, operating model transformation, and digital enablement.
• Manage cross-functional teams and serve as a day-to-day client lead, driving execution, aligning stakeholders, and scaling patient-centric solutions.
• Lead and own large-scale client projects ensuring quality work, on time, and within budget.
• Serve as a key point of contact for clients, managing relationships and ensuring high levels of client satisfaction and engagement throughout the project lifecycle.
• Create and develop business relationships and serve as a trusted advisor to clients.
• Execute business development plans including lead qualification, problem/solution exploration, proposal generation, and related client meetings.
• Lead and motivate direct reports as well as client project team members. Provide regular feedback and development-focused coaching and mentoring.
• Support talent recruitment by acquiring and developing high potential talent.
• Facilitate client meetings and conversations that result in clear outcomes and mutual understanding.
• Develop clear and compelling business presentations/reviews for internal and external audiences.
• Develop overall governance programs to effectively define, monitor, and support programs and strategies.
• Continually evaluate and learn new tools, processes, or approaches to further improve existing methodologies. Create new methodologies and other intellectual capital for the practice area.
• Actively participate in and represent the company at business marketing events such as speaking engagements, networking events, executive events, and seminars.

Requirements

• Education: Bachelor’s degree in Business, Marketing, Engineering, Operations, or other relevant disciplines. Master’s/MBA preferred.
• Experience: 5 or more years’ consulting experience in Life Sciences and demonstrated delivery of patient engagement or patient support solutions (digital, CRM, or services-driven).
• Proven ability to lead client engagements and teams, with experience managing complex projects involving efficiency, productivity, quality, cost, and digital capabilities.
• Well-developed business acumen including policy alignment, concise communication, and technology solutions in support of a client's strategic goals.
• Demonstrated success executing business development plans and goals.
• A focus on technology strategic planning including critical thinking, bringing structure to ambiguous situations, and leading toward a future vision.
• Well-developed communications skills, including expertise in delivering compelling presentations to stakeholders.
• Effective problem resolution skills including the ability to break a problem down into solvable components.
• Demonstrated customer focus that conveys a genuine concern for customer needs and generates customer satisfaction.
• People leadership including experience serving as a coach and mentor in support of individual and team development.
• Proven ability to build trusting interpersonal relationships, and model professional demeanor when faced with opposition, pressure, or stressful conditions.
• Ability to travel based on client requirements.

We Offer

• Compensation: USD 155,000 - USD 175,000 per year.
• Bonus eligible.
• 401K Savings Plan with Company Match.
• Medical / Dental / Vision coverage.
• Employee Stock Options Plan (ESOP).
• 25 PTO / 6 Federal Holidays / 4 Floating Holidays.
• 4 months parental leave to birthing parent / 2 months to supporting parent.

About the Company

At Wavestone, we partner with organizations to navigate their most critical business and technology transformations. As a leading global consulting firm, we combine strategic insight, deep industry expertise, and a people-first approach to deliver lasting impact.

With offices across North America, including New York, Pittsburgh, Dallas, and Toronto, we collaborate with executive leaders to solve complex challenges, accelerate innovation, and create sustainable value.

Our success is driven by talented individuals who are curious, collaborative, and committed to continuous growth. We foster an entrepreneurial environment where ideas are valued, development is encouraged, and ambitious professionals can make a meaningful difference from day one.

Join us and help shape the future across North America and around the world, delivering expertise in: Management Consulting | Technology & Transformation Consulting | Cybersecurity | Sourcing & Service Optimization | Data & AI.

If you're looking to challenge yourself, develop your expertise, and help clients shape what's next, we'd love to meet you.

Read more at www.wavestone.com or at our LinkedIn page.