Consumer Product Communications Lead
Primary stack
Job description
About the Position
Consumer Product Communications Lead
San Francisco
About the Team
OpenAI’s Product & Research Communications team helps people understand our technology, what it makes possible, and how to use it. We work closely with teams across the company to bring new products and research to the world, tell stories grounded in real experiences, and build trusted relationships with journalists.
About the Role
We’re looking for a Consumer Product Communications Lead to shape how people understand and experience our consumer-facing products. You’ll lead product communications strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.
You’ll develop a clear narrative for our consumer products and bring it to life through compelling launches, useful demonstrations, and stories about how people use AI in their everyday lives.
You’ll build momentum between announcements, finding fresh ways to reach new audiences while earning the trust of the people who use our products most deeply.
Responsibilities
- Own the communications strategy and narrative for our consumer products, connecting product developments to what matters to users.
- Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
- Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.
- Partner closely with Product, Research, Engineering, Marketing, Design, Legal, and other communications teams to shape plans, resolve tradeoffs, and communicate accurately.
- Build relationships with consumer and technology journalists, creators, and other voices who help people understand new technology.
- Direct the consumer communications agency partner, setting priorities, writing clear briefs, giving useful feedback, and holding the team accountable for quality and results.
- Write and edit launch materials, pitches, talking points, and other communications with a high standard for clarity, accuracy, and originality.
- Anticipate questions and concerns, bring audience feedback into planning, and assess whether campaigns improve understanding and earn trust.
Requirements
-
Core Skills:
- Communications strategy
- Product launches
- Campaign development
- Media outreach
- Editorial judgment
- Partnership building
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Secondary Skills:
- Creative storytelling
- Audience engagement
- Agency management
- Narrative development
- Strategic planning
We Offer
- Competitive salary
- Opportunity to work in a cutting-edge AI research and deployment company
- Collaborative and innovative work environment
- Professional development opportunities
About the Company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
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