Consumer Product Sales Intmd Analyst - C11 - Telecommuter

About the Position

Consumer Product Sales Intermediate Analyst - C11 - Telecommuter

Join Citi as a Consumer Product Sales Intermediate Analyst in Telecommuter, Nevada, USA. Support the Correspondent Account Executive with client support and sales tasks.

Responsibilities

• Coordinates with Account Executive on tasks such as prospecting for new clients, providing new client orientations, annual renewals, and administrative tasks.
• Works with Client Performance and Execution (CPE) analyst to identify and address client quality trends.
• Serves as the point of contact for all client escalations, including loan level transactional issues, Portal access/support, billing questions, channel initiative follow-up, Risk/QC rebuttals, and outstanding document disputes.
• Facilitates monthly client business review/quality review calls and other frequent communication with correspondent lenders.
• Works with AE to identify and engage lenders in efforts to correct non-compliance issues.
• Assists the Account Executive in obtaining incremental volume from existing clients and prospecting for new clients/volume within the territory.
• Provides a superior client experience to lenders, including onboarding, recertification, post-purchase issue resolution, funding issues, and consumer servicing inquiries.
• Responsible for the initial setup/maintenance of Correspondent Lending Portal site administrative users and regular maintenance of all lender contact information in Salesforce.com.
• Other ad hoc tasks or projects may be assigned as needed.

Requirements

• 2-5 years correspondent lending originations experience (specifically sales support and operations experience)
• Superior oral and written communication skills
• Proven ability to build and strengthen relationships with internal partners and external clients
• Proficient in MS Word, Excel, and PowerPoint
• Experience with Salesforce.com desired

Education

• Bachelor’s/University degree or equivalent experience

We Offer

• Competitive salary range: $76,230.00 - $106,370.00
• Comprehensive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Professional development opportunities.

About the Company

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

For additional information regarding Citi employee benefits, please visit citibenefits.com.

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