Contact Sales Representative

About the Position

At Endress+Hauser Canada, we are looking for a Contact Sales Representative who can provide a high level of customer support. Using consultative selling techniques with customers (as defined within the contact sales account package) to identify their complete needs and applies the entire product basket as applicable. Ensures systematic and conscientious customer service to the defined portfolio and is directly responsible for sales development in the assigned portfolio.

Responsibilities

• Internal contact for customers in the defined account package (typically tier C&D)
• Applying consultative selling approach/techniques to establish needs of the customer to apply the appropriate Endress+Hauser solution of products and services
• Customer interactions primarily by phone and email
• Time to time, in person customer meetings, as needed (1-2 days per month)
• Supporting activities specific to reactivation of inactive accounts, growing new customers, and cross-selling of current customers in conjunction with Sales Development Rep team
• Account portfolio development to drive to target
• Handling of RFQs, Opportunities, Quotes, Orders, and active follow-up of the same
• Transition with Regional Sales Manager and Project Sales Manager for larger projects uncovered through scouting
• Understanding the customer needs and requirements including technical and commercial clarifications
• Define and complete negotiations as required and within own responsibility
• Maintenance of the customer master data
• Manages complaint management with own portfolio
• Preparation and submission to the customer any other materials requested
• Promotes Endress.com and supports Customers with any online inquiries
• Any other duties as assigned

Requirements

• Post-secondary technical education in engineering, instrumentation, process control, automation, or electronics
• 2-3 years of Inside Sales experience in the Instrumentation field or a similar role is desired
• Excellent communication skills to work well with diverse individuals, groups, and with internal & external customers
• Ability to work well under pressure and within tight deadlines
• Comfortable to make own decisions at transactional level with customers
• Bilingual (French / English) is an asset

We Offer

• We are a family-owned, highly committed company with a sustainable vision
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer, and e-learning
• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices
• We provide On-Site Amenities such as our fitness center, multi-faith room, and wellness room
• We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness
• We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization

Salary Range

$90,000 – $100,000 CAD annually

How to Apply

To apply, we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail cannot be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status, or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.

Endress+Hauser Canada does not use AI to screen, assess, or select candidates; however, please note that our recruitment partner Hays Canada may use AI to screen, assess, or select candidates for the position.

This posting is for an existing vacancy.

Locations

• Burlington, Canada
• Montreal, Canada
• Calgary, Canada
• Edmonton, Canada

Contact

Lais Capel

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