Content Designer
Primary stack
Job description
About the Position
Content Designer
San Francisco
About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The ChatGPT team works across research, engineering, product, and design to bring OpenAI’s technology to the world. We serve a diverse audience of users who are already using ChatGPT daily in their lives and work.
We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth.
Responsibilities
In this role, you will:
- Shape content strategy for experiences that help people discover ChatGPT’s value, get started, and return to meaningful uses of the product.
- Design, implement, and iterate on prompt frameworks that guide AI-generated product content and messaging.
- Define content quality standards and build evaluation systems, datasets, and reviewer guidance that combine human judgment with automated assessments.
- Shape tools and workflows for generating, reviewing, and improving content across experiments and product experiences.
- Analyze model outputs and evaluation results to diagnose problems and improve content systems as models, products, and user needs evolve.
- Partner with product, engineering, design, research, and data science to connect content quality with user understanding, trust, engagement, and retention.
- Document reusable approaches and coach other Content Designers in developing prompts, defining evaluation criteria, and interpreting results.
Requirements
You might thrive in this role if you:
- Bring 5+ years of experience in content design, content engineering, or a related discipline, with a track record of delivering work across complex product areas.
- Have hands-on experience developing prompts for shipped generative AI experiences and understand model capabilities, limitations, and failure patterns.
- Have designed and implemented content evaluation frameworks-and validated how reliably they assess quality.
- Have hands-on experience using code and APIs to build repeatable generation and evaluation workflows, and can partner with Engineering to integrate them into production.
- Bring strong writing, editorial judgment, and content strategy skills that you can apply across product experiences.
- Can turn qualitative and quantitative evidence into clear recommendations and demonstrate how your work improved content quality, team effectiveness, or product outcomes.
- Collaborate effectively across technical and nontechnical teams, bringing structure and clarity to ambiguous problems and evolving requirements.
About the Company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
We Offer
- Hybrid Work Model: 3 days in the office per week.
- Relocation assistance for new employees.
- Opportunity to work on cutting-edge AI technology.
- Collaborative and innovative work environment.
Join Us
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
To apply, please submit your application through our careers page.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
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