Control Room Operator

About the Position

At Aristocrat, we focus on delivering happiness to life through the power of play. Our mission motivates us to innovate, collaborate, and sustain the highest standards in gaming content and technology. As a Control Room Operator, you will be essential in guaranteeing the seamless functioning of our gaming systems, supporting an outstanding customer experience. Join us in Lansing, MI, and be part of a company that thrives on creativity, integrity, and success!

Responsibilities

• Track the status and soundness of the gaming systems, guaranteeing seamless functionality.
• Complete manual activities in the gaming systems application according to system directives.
• Prepare and report daily activities and incidents promptly and accurately.
• Meet monthly performance goals for accuracy, quality, efficiency, and important metrics.
• Record activities and archive daily logs meticulously.
• Handle all job duties in strict adherence to company policies and procedures.
• Participate in testing and provide insightful feedback on system and equipment performance.
• Open production tickets for any system issues and ensure timely resolution.
• Maintain confidentiality of all information and uphold the things we value.
• Stay current on new developments and procedures regarding protocols.
• Collaborate effectively with the Delivery and Control Room Manager to ensure seamless operations.
• Provide outstanding customer support and address client concerns promptly.

Requirements

• A High School Diploma or equivalent experience is required.
• Proficiency with computer systems and applications.
• Experience in data reporting and a proven attention to detail.
• Prior experience working as a control room operator or in a similar position.
• Highly developed verbal, interpersonal, and written communication skills.
• Positive attitude with the ability to sustain a friendly, professional, and courteous demeanor.
• Demonstrated ability to make thoughtful decisions and exercise discretion in the absence of management.
• Strong organizational and time-management skills.
• Excellent grammatical, typing, and data entry skills with an emphasis on accuracy.
• Dedication to maintaining company standards and values.
• Outstanding customer service skills and the ability to follow detailed protocols.

We Offer

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognize your contribution to our success. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process.

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). Aristocrat offers a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day. Our team of ~7,400 people across the globe is united by our company's mission to bring joy to life through the power of play.