Corporate Operations Lead

About the Position

Corporate Operations Lead

Location: Bangkok, Thailand

Employment Type: Full-time, On-site

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Responsibilities

• Driver Acquisition and Onboarding: Maintain a healthy and efficient process for driver acquisition and onboarding to ensure a constant over-supply.
• Community & Retention Management: Lead communications, training, online community, engagement activities, and multiple business initiatives to build trust and loyalty with driver partners across Thailand.
• Leadership and Strategic Oversight: Provide leadership and strategic oversight for the Offline Presence function through the Assistant Manager who manages the team’s day-to-day operations.
• Driver Engagement Initiatives: Guide the team in executing driver engagement initiatives that support Lalamove’s mission, including vehicle sticker adoption across the driver network.
• Offline Driver Outreach: Oversee the planning and effectiveness of offline driver outreach initiatives to strengthen driver engagement and brand visibility.
• Operational Management: Ensure operational processes related to sticker inventory management, installation activities, and driver engagement programs are well managed by the team.
• Performance Monitoring: Monitor team performance, KPIs, and operational outcomes, and provide direction to the Assistant Manager to continuously improve operational efficiency and impact.
• Process Improvements: Support the Driver Operations Manager in identifying process improvements and operational enhancements for the offline presence and driver benefits programs.

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Requirements

• Leadership Skills: Ability to deal with a large and diverse Lalamove community.
• Prioritization and Structured Mindset: Strong sense of prioritization and a structured mindset to cover multiple tasks without compromising on quality.
• Integrity: Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data-Driven: Ability to identify leverages and make the best decisions for the business in every situation.
• Communication Skills: Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.
• Educational Background: Degree holder with at least 5 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment.
• Team Management Experience: Experience managing a team with at least 3 direct reports, plus experience leading multiple functions/verticals.
• Project Management Experience: Experience in managing complex, cross-functional projects, plus experience working closely with regional or headquarter teams.
• Technical Knowledge: Knowledge and understanding of mobile and web technologies.
• Personality Traits: Positive & open-minded, result-oriented with strong business acumen.
• Language Proficiency: Good command of both written and spoken English.

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We Offer

• Company Overview: Join a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day.
• Company Values: Work in a company that values Passion in serving local communities, empowering SMEs and driver partners, Execution and Grit, and Humility.
• Company Vision: Contribute to a vision of bringing communities closer and making city life easier by allowing fast and convenient circulation of goods.

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About the Company

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 12-year-old company has reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

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Privacy Notice:

Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights, and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

Candidate Privacy Notice

สำหรับผู้สมัครทุกคน ลาลามูฟ เคารพในความเป็นส่วนตัวของคุณและมุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้

ประกาศความเป็นส่วนตัวของผู้สมัคร

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.