About the Position

Courier Operations Specialist, Serbia

Belgrade, Serbia

Full-time

Operations

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About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

Design and optimize the Third-Party Logistics (3PL) framework, defining the right next steps for each partner. Support the Legal and Operations teams through diligent and meticulous management of 3PL and rider documentation, ensuring full compliance with labor regulations.
Develop processes and long-term projects to improve the efficiency of the 3PL setup, reporting directly to the Courier Operations Lead and the country leadership team.
Identify industry trends and act proactively to outperform competitors, with a focus on rider experience.
Collaborate with the Operations team to guarantee the best possible user experience and position Glovo as the favorite delivery app for both riders and customers in Serbia.
Oversee daily relationships with 3PL partners, managing their requests and ensuring an optimal rider supply.

Requirements

What You Will Bring to the Ride

University degree in Economics, Engineering, Mathematics or related fields (a plus).
Previous experience in a fast-paced and demanding environment (e.g., consulting, tech industry).
Experience in the delivery or on-demand industry is considered a plus.
Proficiency with Google Suite (or Microsoft Office).
Based in Belgrade, Novi Sad, or Nis.
Fluency in Serbian and English.
Strong analytical skills with a results-oriented, autonomous, and efficient mindset.
Ability to challenge and debate issues of importance to the organization.
Capacity to approach situations from different perspectives and propose creative solutions.
Persuasive communicator, with attention to detail and evidence-based reasoning.
Collaborative and adaptable, with a strong commitment to getting the job done.

We Offer

💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo meal benefit to satisfy your cravings!
🏊 Company-sponsored Fitpass to keep you energized.
🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
👪 Enhanced paternity leave.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you, YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram, check out our LinkedIn, and visit our website!