Creative Account Director

About the Position

Creative Account Director

We are seeking a Creative Account Director to lead our global creative services in New York, driving innovation and client satisfaction. This role is pivotal in establishing an in-house creative services offering for one of the world’s leading banks.

Responsibilities

• Gather and analyze client feedback to inform creative process improvements
• Partner with client leads to identify growth opportunities and improve delivery
• Responsible for strategic planning across the account
• Identify new services and manage those from sale through to implementation and management
• Implement tools and systems to improve team efficiency and visibility
• Responsible for Operational Excellence and client satisfaction
• Oversee the creative workflow, working into the Global CD, highlighting potential risks to the client
• Analyze data and reports that give insight into how to adjust to improve the service
• Proven experience in growing services and identifying new ones
• Track Williams Lea and client budgets and POs across all creative projects
• Work on month-end activities and invoicing
• Responsible for contractual governance

Requirements

Personal attributes

• Strategic thinker
• Must be personable
• Good listener, inquisitive and inwardly questioning – searches for underlying truth – questions if unsure
• Confident speaker – happy to lead a conversation
• Inspirational leadership attributes – the post holder will need to lead their teams through challenging and busy times whilst maintaining the Williams Lea values

Essential skills

• Experienced Creative Account Manager ready for next step into a demanding role
• Pragmatic adopter and approach to AI
• Capable of developing and implementing strategic objectives
• Strong commercial awareness, ability to plan and negotiate
• Detail-orientated outlook
• Self-motivated, able to work autonomously
• Understands Williams Lea company values and business objectives and is able to deliver against them
• Able to manage, motivate and develop a diverse team

Key Competencies

• Proven project management and delivery skills
• Fluency across the marketing ops stack - creative production and campaign delivery
• Quality communication at all levels
• Client Focus
• Leading the Team
• Planning and Organizing
• Delivering against strategic objectives

We Offer

• Competitive salary range: USD 107,000 - USD 171,200/year
• Comprehensive benefits package including medical, dental, vision, paid time off, disability insurance, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance, and employer/partner discounts
• Opportunity to work in a dynamic and innovative environment
• Career growth and development opportunities

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Additional Information

• Shift: Monday-Friday 8:00am-5:00pm
• Location: New York, United States (On-site)
• Employment Type: Full-time
• Experience Level: Senior (>5 years)
• Categories: Marketing Professionals

RRD is an Equal Opportunity Employer, including disability/veterans. We value innovation, authenticity, and integrity. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.