Creative Operations

About the Position

Creative Operations

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Responsibilities

Resource Management & Capacity Planning

• Support capacity planning processes by tracking planned vs actual resourcing needs, identifying recurring gaps, and suggesting practical ways to make forecasting more accurate
• Partner with Creatives and Creative Operations Lead to identify resourcing challenges, skill gaps, workload bottlenecks, and process inefficiencies using Asana reporting and workload data
• Master dashboards and Asana reporting views to continuously identify automation and process streamlining opportunities
• Monitor the creative pipeline proactively to ensure 95% on-time resourcing for BAU creative requests

AI & Automation

• Identify repetitive resourcing tasks that can be reduced or automated using AI, Asana automations, or improved workflow rules (task assignment support, workload summaries, capacity reporting, status updates, recurring follow-ups)
• Implement AI-enabled or automation-based workflow improvements that reduce manual resourcing effort and improve consistency
• Use AI to support faster analysis of workload, resourcing risks, and project pipeline data - turning raw information into clear insights for Creative leadership

Agency & Freelancer Management

• Complete an audit of current agency partners, including scope, performance, cost-effectiveness, turnaround times, quality of output, and fit against team resourcing needs
• Support onboarding, setup, or scope expansion/reduction for agency partners to increase resourcing flexibility
• Define and document standardized agency resourcing protocols in Confluence - how agency support is requested, assigned, tracked, reviewed, and measured

Requirements

• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Highly organized and detail-oriented, you enjoy tracking, organizing, and making sense of complex workflows
• Strong analytical skills, comfortable working with data, reporting, and dashboards to identify patterns and make recommendations
• Proficiency with project management tools (experience with Asana reporting and automations is a strong plus)
• Interest in AI and automation, you've used AI tools and are excited about applying them to operational workflows
• Strong communication skills
• Self-starter mentality, you proactively identify problems and propose solutions rather than waiting to be told what to do
• Interest in creative operations, marketing, or project management as a career path
• Currently enrolled in or recently graduated from a relevant degree program
• Comfortable working in a fast-paced, global, cross-functional environment

We Offer

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative environment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

About the Company

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.