Crew Travel Operations Controller

About the Position

At Vueling, we connect people, places, and opportunities ✈️

As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Responsibilities

• Manage and coordinate all crew travel arrangements, including hotels, transportation, and positioning requirements, ensuring operational continuity, cost efficiency, and compliance with company and regulatory requirements.
• Coordinate hotel bookings, transfers, and crew positioning requirements, ensuring operational continuity and crew compliance.
• Manage last-minute operational changes, disruptions, and travel incidents, providing effective solutions in real time.
• Deliver telephone support to flight and cabin crew regarding travel-related issues.
• Review and validate supplier invoices, ensuring service accuracy and cost control.
• Monitor travel and accommodation costs, identifying optimization opportunities and efficiency improvements.
• Analyze operational data and generate insights to support decision-making and process enhancements.
• Investigate travel-related incidents and implement corrective actions when required.
• Collaborate with Crew Control, Scheduling, Finance, Procurement, and external suppliers to ensure seamless service delivery.
• Maintain accurate records and support continuous improvement and digitalization initiatives within Crew Travel.

Requirements

• Vocational Training (Grado Medio or Grado Superior) in Administration & Finance, Logistics & Transport, Tourism, Hospitality Management, or related disciplines.
• Minimum 1 year of experience in airline operations, crew travel, logistics, travel management, operational planning, or similar coordination roles.
• Advanced Excel and data analysis capabilities.
• Strong analytical mindset with a focus on cost control and operational efficiency.
• Ability to make autonomous decisions in fast-paced operational environments.
• Excellent organizational skills and attention to detail.
• Strong problem-solving and incident management abilities.
• Effective communication and stakeholder management skills.
• Collaborative team player with a proactive and service-oriented approach.
• Continuous improvement mindset and ability to identify optimization opportunities.
• Fluent Spanish and English (minimum C1 level).
• Knowledge of crew travel systems, roster management, and airline operational regulations is a plus.

We Offer

• Being part of IAG Group: At Vueling, we're not just any airline - we're part of the IAG group, which means you've got plenty of chances to grow and develop your career within the group.
• Great Professionals: Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them.
• Opportunities for training and development: We offer each person who joins our team the opportunity to grow, to develop, to learn.
• Our benefits: Flight benefits, variable compensation, Vueling Flex, Vueling Discounts, and Make it Healthy program.
• Diversity & Inclusion: With a team of more than 60 nationalities and more than 51% of the positions occupied by women.
• Commitment with sustainability: Dedicated to reducing our environmental impact and achieving our Net Zero 2050 goal.

About the Company

We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups. We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy. We fly direct to over 140 destinations in 30 countries in Europe, North Africa, and the Middle East. As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050. Our purpose is about more than just providing a transport service; it's about connecting to new adventures, reunions, firsts. It's about who we are.

Founded in 2004, we have 4,500 co-workers and are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.