About the Position

👋 Hi! We are a leading CRM systems integrator helping businesses automate sales, analytics, and customer service. We work on projects such as sales department automation, CRM and website data integration, custom dashboards for management, and development of tailor-made solutions from scratch. Over the past 8 years, we have successfully delivered 170+ projects across 13 countries and 29 industries.

We are currently scaling our delivery direction and looking for a Middle CRM Business Analyst with proven hands-on experience in CRM implementation - from business analysis to full system launch.

The mission of this role is to transform a client’s business processes into a working CRM system that the team actually uses, and that management relies on for data-driven decision-making.

Responsibilities

Analyze clients’ business processes, gather and refine business requirements, and transform them into CRM solution logic and functional development tasks.
Independently configure CRM systems using no-code / low-code tools and prepare them for launch.
Create tasks for developers and validate the quality of delivered solutions.
Work with clients as a consultant: justify decisions, set boundaries, and take responsibility for results.
Ensure the quality of CRM solutions through testing, validation, and system launch.
Propose and implement improvements to CRM solutions according to the evolution of the client’s business processes.
Conduct demo presentations and train client teams on how to use the system effectively.

Requirements

Completed at least 2–3 full-cycle CRM implementation projects - from discovery to launch - where you were personally responsible for the final result. Ideally, you have experience with Zoho CRM, but we also consider candidates with experience in other complex systems such as Odoo or BAS.
Conducted discovery sessions: analyzing clients’ business processes and documenting them in a clear and structured way.
Ability to design CRM architecture based on business logic - not simply “how the system is built.”
Hands-on experience configuring CRM systems independently (no-code / low-code), not just gathering requirements.
Confidence to say “no” to a client when a proposed solution may negatively impact the outcome - and can clearly explain your reasoning.
Knowledge of creating tasks for developers and validating the quality of implementation.
Solid understanding of core business processes in sales and marketing.

Nice to Have

Ability to read and understand developers’ code.
Understanding of APIs and webhooks.

We Offer

Remote-first work format.
Stable salary payments between the 1st and 5th day of each month. Compensation is determined based on your interview results, expectations, and experience.
Opportunity to work on exciting projects where you continuously learn new things and directly influence clients’ business growth.
20 working days of paid vacation and 5 paid sick leave days per year.
Mentorship from a senior specialist and regular feedback.
Fully remote work setup with a flexible schedule: the team usually works within the time range of 8:00–10:30 AM to 5:00–7:00 PM, with flexibility to discuss individual preferences.

About the Company

We are a leading CRM systems integrator helping businesses automate sales, analytics, and customer service. Our expertise spans across various industries, and we pride ourselves on delivering tailored solutions that drive business growth and efficiency.

Contact Information

Phone: +380 93 668 18 13
Email: [email protected]
Address: Kyiv, Ukraine, Zdanovskoi 73z street; Lisbon, Portugal, Alameda dos Oceanos 1341 street

CRM Business Analyst

Tech Stack

Job Description, Responsibilities & Requirements