CRM Functional Consultant

About the Position

We are seeking a CRM Functional Consultant to join 3Shape North America. Your primary responsibility will be to serve as a functional consultant for business operations (Academy, Support, Marketing, Operations, and Sales). A successful candidate will demonstrate a strong technical and analytical background, excellent problem-solving skills, experience with CRM configuration, and the ability to communicate effectively across various teams. Key to this role is to establish effective collaboration with system owners and development teams in 3Shape Headquarters in Denmark, Poland, and Ukraine.

Responsibilities

• Serve as a functional consultant for business operations (Academy, Support, Marketing, Operations, and Sales)
• Establish effective collaboration with system owners and development teams
• Improve system adoption and utilization support across functions
• Create, manage, and optimize CRM platform usage
• Improve and generate interdepartmental workflows
• Develop and maintain solid documentation

Requirements

Professional

• Proven work experience as CRM Functional Consultant or similar roles for at least 2 years
• 2+ years of CRM Microsoft Dynamics 365 administration experience
• Proven ability to administer and configure CRM systems
• Familiarity with automating business processes, report and dashboard creation, and data analysis
• Experience working directly with commercial, financial, operational, and data teams
• Strong understanding of CRM solutions and automation best practices and strategies
• Strong analytical skills and experience with data analysis and reporting

Personal

• Structured and proactive
• Self-motivated
• Curious/technical interest
• Strong communication skills
• Decision-making and problem-solving mindset
• Advanced level of English (B2+/C1)
• Customer centricity mindset
• Analysis capacity

We Offer

• Opportunity to work with a global leader in dental technology
• Be part of a diverse and inclusive community
• Contribute to award-winning scanning and CAD/CAM solutions

About the Company

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues, we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.