Custom Software Engineering Team Lead/Consultant

About the Position

ServiceNow-Expressions of Interest - Ballarat

Custom Software Engineering Team Lead/Consultant

Mid-Level | Full time

Job No. R00268335 | Ballarat

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

Visit us at www.accenture.com

Join our team in Ballarat

Accenture is excited to announce the opening of our new technology and operations centre in Ballarat. This state-of-the-art facility will support Australian businesses and government departments by providing essential onshore technology services.

We are looking for talented and passionate individuals to join our team. The centre will create new jobs in the region and is committed to fostering local talent. By partnering with Federation University, we will provide students with valuable on-the-job experience and training, ensuring our workforce is future ready.

If you want to be part of an innovative team that addresses the growing demand for sovereign technology services and makes a real impact in both the private and public sectors, then Accenture is the place for you.

Responsibilities

• Lead and consult on custom software engineering projects
• Manage and improve clients' IT systems with a focus on ServiceNow
• Collaborate with cross-functional teams to deliver high-quality solutions

Requirements

• Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles)
• Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management
• Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.
• Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.)
• Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques
• Solid understanding of ITIL best practices
• Experience in working with Agile methodologies

Nice to Have

• ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.)
• Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response

We Offer

• Comprehensive training, support, and coaching to help you succeed
• Join a team of experts dedicated to building technology that matters
• Work with Accenture, a global leader in consulting and technology services, known for its commitment to innovation, diversity, and inclusion
• Access to Accenture’s extensive resources, training programs, and career development opportunities
• Be part of a company that values your growth and well-being, with a strong focus on work-life balance and employee support

Additional Requirements

Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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