Customer Adoption Manager
Primary stack
Job description
About the Position
Customer Adoption Manager
About the Company
We're Altura, an ambitious AI SaaS startup!
We help organisations win large, multi-stakeholder tenders and RFPs. Altura turns bid management from a tactical bottleneck into a strategic capability, so commercial teams can pursue the right deals faster, respond with confidence, and compound the knowledge they build with every bid. Our platform runs on AI workflows purpose-built for bid management, paired with in-platform collaboration and enterprise-grade foundations. We're building the category, not catching up to it. With fresh funding, big ambitions, and a fast-growing team, we're just getting started. If you value innovation, thrive in collaboration, and want to make real impact, we'd love to have you on board.
Let's work together!
Location
Amsterdam HQ
Employment Type
Full time
Location Type
Hybrid
Compensation
- Base Salary: €50K – €60K
- Bonus: Tied to successful implementations and customer usage metrics
Responsibilities
- Own all new customer onboarding and implementations, from kickoff to go-live
- Join CSM-led discovery sessions to understand each customer's workflows, then translate that diagnosis into a working setup in the product
- Build customer workflows in the platform (no deep technical background needed, we'll teach you in a day)
- Monitor adoption and usage signals across the customer base using our tooling (Impact Pilot, PostHog, Hubspot, Gong, our own GTM-Operating System) and turn signals into action
- Flag at-risk accounts and run re-onboarding or re-activation plays
- Find upsell and expansion signals and execute on them
- Build and continuously improve our onboarding and implementation playbooks: you'll shape how this function works, not just execute it
Requirements
- Early in your career and hungry – you want real ownership, and you move fast
- Entrepreneurial: ambiguity energises you rather than paralyses you. You'd rather write the playbook than inherit one
- Highly communicative: you'll be the face of Altura during the most formative weeks of every customer relationship, comfortable driving customers to a deadline and training groups
- A process thinker: you see how work flows through a team, spot where it breaks, and can map it into software
- Analytical enough to read usage data, form a hypothesis about what's happening, and turn it into action
- A consulting or similar diagnostic background is a strong plus: much of this role is understanding how a customer works before building anything
- Fluent in Dutch and English: our portfolio works across Dutch-speaking markets, and we operate internally in English
We Offer
- Work - Build the future of SaaS at a moment when the way software gets made, sold, and used is being rewritten. We're an AI-built scaleup moving with it, still figuring out what world-class looks like - and there's real room here to do the most meaningful work of your career 🦾
- Time - 40 hours per week ⏱️
- Compensation - Competitive salary and Virtual Stock Units (VSUs) 💸
- Free - 26 vacation days 🏖️
- Tech - All the tools and tech stack you want 🛠️
- Ownership - Take the lead on your work with the autonomy and trust to make calls without waiting for permission, drive real impact, and help shape where Altura goes next 🚀
- Culture - A flat, direct, feedback-rich team that values judgment over hierarchy and outcomes over hours. We give feedback openly, skip the red tape, and trust each other to act like owners 🤝
- Fun - Speed at the go-kart track or bowl your colleagues out during our company outings 🏎️
- Development - Grow your skills with a budget you can unlock by presenting a case to leadership tied to our OKRs💡
- Laptop 💻
- Hybrid working model - 2 days/week in our beautiful Amsterdam office 🏫
Interview Process
- People & Talent Lead Interview
- Sr. CSM Interview
- A Day at Altura:
- Case Study
- 1:1 with VP, Revenue (Hiring Manager)
- On-site CEO Final
© Altura. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Altura is full-cycle bid management software. Users employ its project management, analysis and AI tools to win better tenders more quickly. They can spot opportunities, collaborate on proposals and improve their teams and tenders through data insights.We use artificial intelligence to automate the process of making and submitting bids for RFPs and tenders. So that users can focus on strategy and value instead of menial, manual tasks.