Customer & Community Growth Manager
Primary stack
Nice to have's
Job description
About the Position
Customer & Community Growth Manager
Washington, District of Columbia, USA
Marketing / Full Time / Hybrid
About the Company
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Responsibilities
As a Customer & Community Growth Manager, your responsibilities will include:
- Build and scale customer communities across Nitra's healthcare customer base through specialty-specific and role-specific communities.
- Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events.
- Develop customer growth initiatives that increase adoption and cross-product usage.
- Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs.
- Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives.
- Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights.
- Build and manage Customer Advisory Boards and Physician Councils.
- Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales.
- Measure customer engagement and optimize programs based on data.
- Analyze customer behavior and develop scalable engagement strategies.
Requirements
- 5+ years of experience in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer-facing roles.
- Experience building customer communities, advocacy programs, or engagement initiatives from the ground up.
- Strong understanding of customer lifecycle marketing, customer engagement, retention, and expansion strategies.
- Exceptional communication, relationship-building, and executive presence.
- Excellent project management and cross-functional collaboration skills.
- Strong analytical mindset with experience measuring customer engagement and business outcomes.
- Comfortable operating in ambiguity and moving quickly from idea to execution.
- Experience supporting SMB and mid-market customers.
- Experience in healthcare, fintech, SaaS, marketplaces, or vertical software is a strong plus.
- Experience working in VC-backed Series B-D technology companies is strongly preferred.
We Offer
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Hybrid Work Policy - Team members work from the office four days per week and Wednesdays designated as a work-from-home day.
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