Customer & Sales Operations Manager:in (m/w/d) – B2B Software
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Job description
About the Position
Customer & Sales Operations Manager:in (m/w/d) – B2B Software
Location: Trier, Rheinland-Pfalz, DE
Employment Type: Full-time, Part-time, Temporary
Salary: 59.537 - 65.804 € per year
About the Role
Are you looking for a role where you shape processes instead of just managing them? Do you want to understand how marketing, sales, customer support, and service work together to create a compelling customer journey for our clients? Then you are in the right place.
Responsibilities
As a Customer & Sales Operations Manager, you will be the central interface between marketing, sales, customer support, and service. You will ensure that information flows, responsibilities are clear, strategies are translated into functional processes, decisions are consistently implemented, and concrete results are achieved.
You will not only manage existing processes but also actively contribute to how we attract prospects, support customers, and improve based on market and customer feedback.
Customer & Sales Operations
- Analyze our customer journey and ensure that the processes between marketing, sales, customer support, and service function and continuously evolve.
- Create transparency in our sales and customer success processes, establish standards, and ensure a common knowledge base, meaningful task distribution, and reliable implementation.
- Coordinate sales activities, keep track of relevant activities and opportunities, and support key customer and sales topics.
- Support our customer service in offer and contract processes and accompany important customers and sales opportunities.
- Work with relevant KPIs and business data, identify improvement potentials, and derive concrete measures together with the team.
Customer Support & Service
- Coordinate the collaboration between customer support and service and ensure smooth handovers.
- Develop our service and support processes with the involved colleagues.
- Analyze customer feedback and identify patterns, needs, and improvement potentials.
- Ensure that relevant market and customer feedback reaches sales, marketing, and product management and can influence decisions.
- Monitor the quality of our customer journey and work to turn customers into satisfied and long-term users of our products.
Projects & Cross-Departmental Collaboration
- Bring the right people together, coordinate different requirements, and ensure clear responsibilities and next steps.
- Take organizational leadership of cross-departmental projects – from planning to implementation.
- Make progress, risks, and open decisions transparent and consistently follow up on agreed measures.
- Ensure that decisions are made and that decisions lead to concrete results.
Requirements
- At least three years of professional experience in sales, analysis, project, or process management.
- Understand how sales and customer support work together and enjoy looking at processes from the customer's perspective.
- Experience in coordinating and driving cross-departmental projects or topics.
- Enjoy working with KPIs and deriving concrete questions and improvements from data.
- Think analytically and structured, but do not lose sight of practical implementation.
- Feel comfortable in an interface role and can bring together different perspectives and interests.
- Communicate clearly and confidently with different departments and stakeholders.
- Take responsibility and do not wait for someone else to make the next move.
- Have a good technical understanding and interest in software and IT.
- Ideally, have experience with CRM systems and the design of sales or customer success processes.
- Fluent in German and very good in English.
We Offer
- Real scope for shaping: You decide together which journey our customers will take and develop the customer journey with us.
- A unique insight into the entire B2B software business and direct influence on how market interest turns into satisfied customers.
- Responsible projects with a direct impact on our company's success.
- A motivated team that supports your professional and personal development.
- Flat hierarchies, independent work, mobile office, and flexible working hours.
- Promote sustainability with company e-bikes and an in-house electric car charging station.
About the Company
It all started with the question, "How can we better manage the space on hard drives?" The answer to this question was developed by Joachim Marder over 25 years ago during his studies and laid the foundation for JAM Software with his product "TreeSize." Today, we specialize in developing solutions for system administrators, which we distribute directly through our own online shop and a constantly growing international network of resellers. We employ more than 30 staff at our headquarters on the Petrisberg in Trier.
Contact
Verena Dütscher, Christine Zengerle, and Anja Hau
JAM Software GmbH
Am Wissenschaftspark 26
54296 Trier
Germany
Tel. 0651-145653-62
www.jam-software.de
We Look Forward to Your Application
Show us what makes you unique.
Send us your CV – preferably with an example of how you have noticeably improved a process, project, or collaboration.
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