Customer Care Agent (English and Spanish)

About the Position

Customer Care Agent (English and Spanish)

We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality across multiple live projects, including Disney Magic Kingdoms, Dragons Mania Legends, and Minion Rush.

Responsibilities

• Handle customer requests via tickets, with potential phone support, in English and Spanish
• Investigate and resolve issues using internal tools and knowledge bases
• Track, document, and follow up on cases until full resolution
• Escalate complex or technical cases to relevant teams when needed
• Identify recurring issues and contribute to improving support processes and templates

Requirements

• Fluent English (written and spoken) + Ukrainian proficiency
• Upper-Intermediate or Advanced level of Spanish is required
• Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
• Ability to manage workload, prioritize tasks, and work effectively under pressure

Nice to Have

• Problem-solving skills with ownership and responsibility for outcomes
• Calm, organized, and proactive approach in stressful situations
• Ability to collaborate effectively within a team and adapt to changes

We Offer

• Possibility to work remotely in a global product company with talented people
• Competitive salary based on your experience and skills
• 21 days of paid vacation, 5 paid sick days, plus national holidays
• Medical insurance and access to a psychologist
• Parental leave support
• Access to internal learning platform (courses, trainings, certifications)
• Employee Referral Program with attractive bonuses
• Full technical support and equipment provided

About the Company

At Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.

We also love staying connected beyond work - with regular social events and community activities, both remotely and at our Lviv office.

How to Apply

Please apply with your CV in English.

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