Customer Care Associate

About the Position

Customer Care Associate

We are seeking a dedicated Customer Care Associate to join our team at EcoVadis, the leading provider of business sustainability ratings. In this role, you will be a fundamental pillar in our customer interactions, ensuring their questions and needs are addressed with the highest quality.

Responsibilities

• Primary Point of Contact: Serve as the main contact for our customers, providing high-quality support through various channels such as phone and email.
• Research and Verification: Conduct thorough online research to verify and validate company registration information, including legal entity, business activity, and scope of operations.
• Database Management: Update our supplier database with accurate information for companies of various sizes, industries, and global locations.
• Client Queries: Respond to client queries via email and phone, collaborating with internal and external stakeholders to gather necessary information.
• Process Improvement: Actively contribute to the continuous improvement of internal efficiency processes and standards.
• Inter-departmental Collaboration: Work with inter-departmental teams on strategic initiatives, focusing on process optimization, research support, and effective communication management.

Requirements

• Education: Bachelor's degree preferred. Candidates with an HSC or Diploma and equivalent experience will also be considered.
• Skills:
  • Excellent verbal and written communication, interpersonal, and active listening skills.
  • Ability to establish strong connections and relate well to others.
  • Fluency in English is a must. Other languages are considered an asset.
• Experience: At least 1 year of experience in customer service or support roles, preferably with international exposure and in customer experience teams or service-related roles.
• Technical Proficiency:
  • Advanced proficiency in Microsoft Office tools (Excel, Word) and other desktop tools.
  • Experience with Salesforce is a plus.
• Attitude: Total customer and quality-oriented attitude in all interactions.

We Offer

• Competitive salaries and support for personal growth from day one.
• Extensive onboarding, mentoring, and a brand new e-learning platform.
• Flexible working hours and wellness allowance.
• Access to professional mental health support.
• Referral bonus policy.
• Learning and development opportunities.
• Sustainability events and community involvement.
• Peer recognition program.
• Employee-led resource groups.
• Travel/Vacation Grant allowance.
• Transportation and Parking Allowance.
• Annual performance bonus.
• Remote work from abroad policy.
• Career Growth Management.
• Hybrid work organization.
• Pension contributions and optional private health coverage.
• Internet and electricity bill allowance.
• Community service day for volunteering.

About the Company

EcoVadis

Work smart, have fun, and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on the EcoVadis careers page.

Location: Ebene, Mauritius

Starting date: Asap

Position: Permanent (after 6 months probation)

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.

Can the hiring process be adjusted to suit your needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion, and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.