Customer Care Associate (Spanish)

About the Position

Customer Care Associate (Spanish)

Sales / Direct Customer Success

Location: 8000 Marina Blvd #300, Brisbane, CA 94005, United States

Work Type: Hybrid (3 days onsite, 2 days remote)

Salary: $63,000 - $79,000 annually

Build and maintain relationships with multiple customers! We’ll train you on Odoo’s diverse applications, and you’ll use your business understanding to drive adoption and expand your client base.

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Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
• Collaborate with internal teams to escalate and resolve more complex cases as necessary.
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self-service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

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Requirements

• Must Have:

  • Bachelor’s degree preferred or equivalent combination of education and experience.
  • Fluency in English and Spanish (professional or native/bilingual: reading, writing, and speaking)
  • Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
  • Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
  • Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

• Nice to Have:

  • Experience in customer support, account management, or related fields.
  • Interest in software products and willingness to learn ERP or SaaS solutions.
  • Ability to improve efficiency in resolving repetitive tasks.

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We Offer

• Comprehensive benefits package including Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits.
• Generous PTO (Paid-time-off), paid sick days, and paid holidays.
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals.
• A pleasant and supportive working atmosphere with a passionate, growing team.
• Snacks, fruit, and coffee/drinks on tap.
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap.
• Company-sponsored events for groups of 6+ employees.

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About the Company

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications-covering everything from accounting and inventory to CRM and project management-works together seamlessly to support efficiency and growth.

READ more about our culture, our team leaders, and the founder's story.

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Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

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Apply now to join our team and help us build a company we love.