About the Position

Customer Care France - Accounting

Location: Paris, France

Employment Type: Full-time

Work Location Type: Hybrid

About the Role

We are looking for a Customer Care Manager to join our team in Paris, France. You will play a crucial role in helping French solo entrepreneurs get the most out of Qonto's brand-new accounting offer. You'll be working under the guidance of Janita, our Lead Customer Service, and will have the opportunity to shape the scope from day one.

Responsibilities

Own the ticket queue: Answer French solo entrepreneurs' questions via email, chat, and phone.
Bridge with our accountants: Take over client requests handed off by our accountants to allow them to focus on accounting tasks.
Build the playbook from scratch: Create FAQs, macros, and better ways of working, as this scope is brand new.
Feed insights back to Product: Flag recurring issues to help the team fix the root cause, not just the ticket.

Requirements

You learn fast: Ability to pick up complex, technical topics on your own. No accounting background is necessary, just a willingness to learn.
You're fluent in French: Native or near-native fluency, both written and spoken.
You're organized under pressure: Ability to juggle email, chat, and calls without letting anything slip.
You're customer-obsessed: Naturally put yourself in the client's shoes before answering.
You're AI-curious: Open to using AI in your day-to-day work, though you don't need to be an AI power user yet.

We Offer

A ground-floor seat on a brand-new, high-visibility initiative.
Real ownership over process: You'll help build the FAQs, macros, and workflows for this scope, not just follow them.

About the Company

Qonto is creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.

Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work. Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Your Future Manager

You'll report to Janita Käyhkö, Customer Care Lead at Qonto. She grew from CSM into a multi-team leader across Lyyti, Regate, and now Qonto (following Regate's acquisition). She's built processes from scratch and knows how to dig into complex client problems. She’s an empathetic manager who gives her team the context and autonomy to own their projects, and expects them to bring solutions.

Apply Now

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

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If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Customer Care France - Accounting

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