Customer Care Operator

About the Position

Customer Care Operator

Help people ship smarter: answer calls, emails, and chats, and turn frustrated customers into happy ones.

• Remote-first · Bucharest
• Full-time
• Unlimited-term contract

Takes 2 minutes · No CV

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About the Role

eAWB is a Romanian courier marketplace: more than 80,000 customers compare prices across ten couriers, ship, and track parcels from one account.

As a Customer Care Operator, you’re the person customers talk to when a parcel is late, lost, or needs a change, and you work with the couriers until it’s sorted. Most of your day is in Romanian, with some English.

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Responsibilities

• Answer incoming calls, emails, and chat messages from customers
• Provide clear, accurate information and resolve issues efficiently
• Contact couriers to solve delivery issues
• Log each case and follow up until it’s solved
• Run customer surveys
• Work closely with other teams (tech, sales, operations, marketing) to ensure every delivery runs smoothly
• Our call center is open Monday to Friday, 9:00–17:00 – we expect you to log in just before and log out just after

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Requirements

• Excellent communication and active listening skills
• Most of your day-to-day work will be in Romanian, but conversational English is mandatory
• A calm, friendly approach with empathy and patience
• Confidence using computers (email, CRM, live chat, basic troubleshooting)
• Previous experience in customer support is a plus – but not required

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We Offer

• Remote-first role – presence at the office is needed just 2–4 times per month
• Unlimited-term contract (no fixed end date)
• Competitive salary
• Meal tickets – 30 lei per working day
• Private health insurance
• Access to the latest AI tools
• A supportive, friendly team that values your ideas
• Complete training – we’ll teach you everything you need
• Real opportunities to grow with us as we scale across Romania and beyond

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About the Company

eAWB is a Romanian courier marketplace that makes shipping easier for individuals, marketplace sellers, and small businesses. We compare courier prices instantly, offer real-time tracking, easy returns, and full API integration for online stores. With over 80,000 customers, we’re redefining how Romania ships - one smart delivery at a time.