Customer Care Representative

Full Time

Delft, Netherlands

About the Position

That’s why we are opening a new vacancy - the Customer Care Representative and this new colleague of ours will be:

• Talking to each of our customers on a regular basis and helping them with selecting the right technology for their projects
• Doing the product demos and assisting the new customers during their first installations
• Making sure that none of the shipments to the customers is lost, and if for some reason something went wrong with equipment - then also organizing timely and prompt hardware replacements
• Working closely with our product management team to identify unmet customer needs and come up with the new product features
• Working closely with our marketing team to produce the media content that will help our customers understand our technology better
• Finally, working closely with sales to make sure each of the new and existing customers turns into a lasting long-term relationship

Responsibilities

• Engage with customers to assist in selecting appropriate technology for their projects
• Conduct product demonstrations and support new customers during initial installations
• Ensure shipment tracking and manage hardware replacements if necessary
• Collaborate with product management to identify and develop new product features
• Work with marketing to create content that enhances customer understanding of our technology
• Support sales to foster long-term customer relationships

Requirements

• Excellent English skills, as about 80% of our customers are native English speakers (both USA and UK)
• Proficiency in Dutch, German, or French is a plus but not mandatory
• Must be super-organized to handle a fast-paced environment
• Culturally flexible and service-oriented
• A self-starter who can take responsibility for the entire company domain

About the Company

At Nurtio, we love our customers. Our mission is to reconnect people and plants, and we do so by offering the world’s first connected gardening technology to the various stakeholders in commercial real estate.

We are a high-tech startup with a complex technology stack, but we see ourselves primarily as a service company. For us, it’s beyond important to know that each of our customers is happy and surrounded by TLC.